Full Time Front Desk Agent

3 weeks ago

Memphis, United States Hampton Inn Memphis Walnut Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hampton Inn Memphis Walnut

33 Humphreys Center Drive Memphis, TN 38120

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    2 weeks ago

    Memphis, United States Marriott International Full time

    Job Number 24062846 Job Category Rooms & Guest Services Operations Location Courtyard Memphis Airport, 1780 Nonconnah Boulevard, Memphis, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Front Desk Agent

    1 week ago

    Memphis, United States Marriott International Inc Full time

    Job Number 24062846 Job Category Rooms & Guest Services Operations Location Courtyard Memphis Airport, 1780 Nonconnah Boulevard, Memphis, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Front Desk Agent

    3 weeks ago

    Memphis, Tennessee, United States Courtyard by Marriott Memphis Airport Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Memphis Airport, 1780 Nonconnah Boulevard, Memphis, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Front Desk Supervisor

    2 weeks ago

    Memphis, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience

  • Front Desk Receptionist

    2 weeks ago

    Memphis, United States Logical Systems Full time

    Logical Systems, LLC is looking for a Receptionist to join our team in our Memphis, TN office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic...

  • Guest Experience Expert>

    2 days ago

    Memphis, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 1780 Nonconnah Boulevard [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve any...

  • Full Time Realtors

    7 days ago

    Memphis, TN, United States Amo Realty Full time

    A Tennessee Real Estate License is Strictly Required\*\** *\*\* Real Estate Agent Experience is required: At least 2+ sales as a licensed real estate agent in the past 1 year is required\*\** *\*\* All applicants without real estate agent experience will be rejected. *Amo Realty is planning to hire 1-2 agents in our new TN office. We are also planning to...

  • Life And Health Insurance Agent

    3 weeks ago

    Memphis, United States The Archer Group Full time

    Job DescriptionJob DescriptionWe are looking for a life insurance agent with amazing customer service skills to join our fast-growing insurance agency and help our clients achieve their financial goals. You’ll serve on the front lines of insurance sales, helping new customers navigate our products, and developing an ever-growing lead list to secure new...

  • Rental Counter Agent

    4 days ago

    Memphis, United States Budget Rent A Car Full time

    Job Type Full-time Description Are you looking for a challenging, energized environment with equal opportunity for learning and growth? Look no further!! As a Customer Counter Agent you will assist in the completion of customer transactions while providing superior customer service. Responsibilities: Open and close rental contracts. Address customer...

  • Ocean Export Agent

    2 weeks ago

    Memphis, United States Expeditors International Full time

    **Ocean Export Agent** * 6005 Freeport Ave, Memphis, TN 38141, USA * Full-time **Company Description** Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of...

  • Life And Health Insurance Agent

    4 days ago

    Memphis, United States The Archer Group Full time

    We are looking for a life insurance agent with amazing customer service skills to join our fast-growing insurance agency and help our clients achieve their financial goals. You’ll serve on the front lines of insurance sales, helping new customers navigate our products, and developing an ever-growing lead list to secure new business. If the thought of...

  • Life And Health Insurance Agent

    7 days ago

    Memphis, Tennessee, United States The Archer Group Full time

    We are looking for a life insurance agent with amazing customer service skills to join our fast-growing insurance agency and help our clients achieve their financial goals. You'll serve on the front lines of insurance sales, helping new customers navigate our products, and developing an ever-growing lead list to secure new business. If the thought of coming...

  • Repossession Field Agent

    1 week ago

    Memphis, United States ALCAR Recovery, LLC Full time

    The Repossession Field Agent's job involves communicating with internal staff, external team members and consumer's delinquent on a payment agreement. You will be investigating and tracking the known locations of cars out for repossession, securing them, and towing the vehicles to the closest company storage facility. Once towed, you will be responsible for...

  • Warehouse Agent 1

    1 week ago

    Memphis, United States Pilot Freight Service Full time

    ** Warehouse Agent 1** **Job Category****:** Stations-Southeast **Requisition Number****:** WAREH004453 Showing 1 location **Job Details** **Description** **Pilot Freight Services** seeks a top-quality individual to fill a key **full-time Warehouse Agent position in our Memphis, TN.** The hours for this position are **Monday through Friday, 10am to 7pm**. We...

  • Warehouse Agent 1

    3 weeks ago

    Memphis, United States Pilot Freight Service Full time

    ** Warehouse Agent 1** **Job Category****:** Stations-Southeast **Requisition Number****:** WAREH004453 Showing 1 location **Job Details** **Description** **Pilot Freight Services** seeks a top-quality individual to fill a key **full-time Warehouse Agent position in our Memphis, TN.** The hours for this position are **Monday through Friday, 10am to 7pm**. We...

  • Purchasing Agent Assistant

    2 weeks ago

    Memphis, United States DREXEL CHEMICAL COMPANY Full time

    Job DescriptionJob DescriptionPurchasing Agent Assistant for Plants and Labs at a Chemical Manufacturing Company.Need full time employee downtown Memphis on President’s Island with purchasing experience in a manufacturing environment.Responsibilities.·         Work with multiple venders to determine best deals for our company so must have good...

  • Logistics Sales Agent

    2 days ago

    Memphis, United States Armstrong Full time

    The Armstrong Company's transportation team is seeking highly motivated Independent Contractors for a growing freight brokerage. All agents/brokers who apply are advised to have established shipper/carrier resources and general knowledge of the logistics industry. Experience is required.We are a 3rd Party Logistics (3PL) company that focuses on building...

  • Licensed Agent for Insurance

    4 weeks ago

    Memphis, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full time

    Job DescriptionJob Description**THIS POSITION REQUIRES THAT YOU HOLD A VALID INSURANCE PRODUCERS LICENSE**We are actively hiring licensed agents who have strong sales and/or team building backgrounds to join our team.  Pope Insurance Group is a proud Security National Life Insurance Company Agency.  As a final expense agent, you’re in control.Security...

  • Desk Staff

    3 weeks ago

    Memphis, United States Gould's Salons Full time

    Job DescriptionJob DescriptionOverviewTrendsetting hairdressers. Mindful spa therapists, as a Front Desk and Spa Coordinators at Gould's Salon & Spa's, you'll work with some seriously creative people, and their clients think so too. Just like their service provider, you'll connect with each client, striving to make the entirety of their visit...

  • Full Time Guest Services, Memphis and Olive Branch Locations

    3 days ago

    Memphis, United States The Lash Lounge Full time

    WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 120 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. WHO WE ARE LOOKING FOR: We are...