Patient Services Coordinator

2 weeks ago

Lexington, United States University of Kentucky Full time

Job Summary The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include: * obtaining demographics * verification of coverage * annual documentation of forms as required * scheduling of appointments * collecting co-pays and amounts due at time of service * answering basic insurance coverage questions. * process and maintain registration information in the electronic health record * screening and directing incoming calls As part of the front office staff, this position will also process referrals and provide excellent customer service. The successful candidate will maximize patients' financial coverage through proper registration and verification of benefits. Internal Employee Being Considered Skills / Knowledge / Abilities Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95%accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 05/02/2024 University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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