Manager, NonStop Engineering

2 weeks ago

St Petersburg, United States Raymond James Financial Incorporated Full time
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations: St. Petersburg, FL; Memphis, TN; Southfield, MI; Denver, CO.

Job Summary:

The manager of NonStop Engineering is charged with leading the team responsible for the operation and support of the HP NonStop platform, which is used at Raymond James to run critical back office online and batch processing.Candidates are required to have experience in the field of IT infrastructure management.Knowledge of the NonStop or similar centralized data processing platforms is preferred but not required.Experience with distributed computing technologies is desirable.Key responsibilities of the position include ensuring the stability and performance of the system, while forming collaborative relations with peer organizations such as development, scheduling services, and database administration.Proven leadership skills are needed to maintain and develop an engaged and effective team.The manager is responsible for the delivery of team goals and objectives, as well as adherence to established policies and procedures.Therefore, strong organizational and administrative abilities are required.

Essential Duties and Responsibilities:

•Manages competing demands to ensure successful delivery established goals, while maintaining system stability.Must by flexible, with the ability to adjust to changing priorities.

•Monitors ticket queue (Service Now) and allocates resources to meet or exceed targeted service levels.

•Reviews Privileged Access Reports on a daily basis and otherwise is responsible for compliance with all audit requirements.

•Identifies and captures key metrics needed to effectively manage the NonStop environment

•Partners with QA and Change Management teams to enforce software release procedures.

•Provides leadership in the troubleshooting and resolution of incidents.

•Ensures platform design decisions align with broader IT architectural direction.

•Provides timely and thorough project and problem updates to immediate supervisor.

•Performs workforce management to accurately forecast and monitor resource capacity.

•Performs other duties and responsibilities as assigned.

Qualifications:

Experience and Skills:

•Minimum of a Bachelor's degree in Computer Science, MIS or related degree and seven (7) years of relevant experience including management or leadership experience

•HP NonStop Systems experience is nice to have, but not required.

•Financial Services experience is nice to have

•Experience in the following:project management, enterprise implementation, leadership experience,business acumen, application development.

•May occasionally work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Licenses/Certifications:

•None required.

Competencies and Behaviors:

Lead the Team

Creates/maintains a competitive organization by attracting, developing and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

•Builds a cohesive team, and develops structure & direction to meet or exceed customer needs.

•Leverages systems & processes to attract, develop & retain talented individuals.

•Provides feedback, empowerment and coaching to help others excel in current and future job responsibilities.

•Creates a trusting work environment where people can realize their full potential.

Enhance Client Experience

Builds and maintains strong internal and external relationships.Enhances the customer service experience to drive competitive advantage.

•Ensures customer perspective is driving force behind business decisions and activities.

•Ensures customer solutions, practices and procedures are carried out and achieve their objectives.

•Builds strategic partnerships within the organization to collaboratively execute business goals.

•Interacts with others in a way that promotes openness & trust and gives confidence in one's intentions.

Advances Strategic Opportunitie

Gains competitive advantage by developing, supporting and/or promoting innovative strategies, products or processes which align with the firm's vision and goals and enhance the firm's reputation/brand.

•Identifies and drives organizational changes needed to adapt to changing customer and market demands.

•Establishes and commits to long-term business direction and sets meaningful performance objectives that align to values & strategies.

•Communicates information in a compelling way that drives others to achieve team and firm goals.

•Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

Drive High Performance

Executes business and organizational objectives that build and support sustained revenue growth, maximize firm results and effectively leverage people/processes.

•Uses customer centric approaches for choosing courses of action or developing appropriate solutions.

•Aligns communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results.

•Tenaciously works to deliver team goals with the greatest potential for producing positive business results.

•Establishes high standards and challenging goals for individual, team and organizational accomplishment

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

•Grow professionally and inspire others to do the same

•Work with and through others to achieve desired outcome

•Make prompt, pragmatic choices and act with the client in mind

•Take ownership and hold themselves and others accountable for delivering results that matter

•Contribute to the continuous evolution of the firm

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