Float HSS I

2 months ago

Watsonville, United States Planned Parenthood Mar Monte Full time
Float Health Services Specialist I

Full-Time

Watsonville Health Center, Watsonville, CA

DESCRIPTION OF DUTIES: (as appropriate to work site and scope of services)General Duties:

  • Travels to PPMM locations as required
  • Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health centers;
  • Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
  • Contributes to achieving health center productivity goals;
  • Screens financial, medical and social history with correct documentation of pertinent information
  • Demonstrates PPMM customer service standards;
  • Solicits donations from patients per PPMM guidelines.
  • Demonstrate PPMM workplace values and service standards.
  • Follows all patient care standards
Front Office Check-in & Check-out:
  • Communicates professionally and accurately about services, payment and appointment scheduling.
  • Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
  • Enters accurate patient information into Electronic Practice Management System (EPM)
  • Makes Health Center appointments, provides information and appropriate referrals
  • Contacts insurance companies to obtain benefit information and authorization for services
  • Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
  • Runs end-of-day reports as directed by Center Manager.
  • Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
  • Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
  • Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
  • Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
  • Responsible for scanning all documents in patients chart at date of service
  • Responsible for completing all billing tasks and corrections within 72 hours of receipt
  • Responsible for following all PPMM financial policies and procedures
  • Prepares charts for next day appointments; completes confirmation calls and chart prep as
    needed.
Back Office Lab & Direct Care: Check-in & Check-out
  • Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.
  • Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.
  • Completes lab controls as needed.
  • Checks refrigerator temperatures.
  • Cleans instruments, exam rooms, lab area, and autoclave as assigned.
  • Prepares patients for exams and assists in exam room when needed;
  • Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;
  • Performs lab work and venipuncture;
  • Prepares examination room with appropriate supplies for examination and cleans room;
QUALIFICATIONS
  • High School Diploma or General Education Diploma (GED)
  • Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
  • General knowledge of Windows based computer applications and willingness to learn new computer skills
  • Ability to work in a busy environment, handling multiple tasks simultaneously without
    compromising accuracy, attention to detail and respect to patients and staff
REQUIREMENTS
  • Satisfactory completion of an initial health screening within 10 days of first date of employment
  • Completes all HSS I training requirements within first year of employment
  • No active performance issues at the time of promotion to HSS II
  • Able to work nights and weekends as required
  • Able to work at a variety of PPMM locations


Planned Parenthood Mar Monte is proud to be an equal opportunity Employer