Front Desk Clerk

3 weeks ago

Avila Beach, United States Hilton Grand Vacations Full time

At Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future

We are now seeking for a Part Time Front Desk Clerk to join our team at HGV Paradise. A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

Why do Team Members Like Working for us:

  • Day 1 Benefit Eligibility
  • Competitive base pay
  • Daily Pay*
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide
  • Paid Time off
  • Numerous learning and advancement opportunities
What will I be doing?
  • Welcome guest and owners on arrival.
  • Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
  • Generates invoices and collects monies due through the rental program and through merchandise sales.
  • Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Other duties as assigned.
What are we looking for?

To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
  • Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
  • A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Front Desk/Guest Services Agent
  • Cash/credit card transactions
  • Resort Hospitality or related industry


The hourly rate for this role is between $17.00 -$21.15 based on experience

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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