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PT Supervisor, Ride Operations
2 months ago
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team
What you get to do:
You will lead and inspire a team of ambassadors in delivering an exemplary level of guest service. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:
Ensure a safe environment for all team members and guests
Participate in the park operations duty supervisor rotation overseeing all park attractions in terms of safety, efficiency and guest service
Act as leadership for designated areas in the park
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
Ensure compliance to all state/federal regulations, park policies, and department procedures
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Maintain inventory and stock/replace areas supplies and equipment as needed
Conduct equipment and safety checks in compliance with department and company standards
Attend to ambassadors and follow park protocol in emergency situations
Respond to ambassador and guest needs
Communicate effectively with other areas within the department as well as other departments in the park
Track information to complete daily and weekly reports
Report toleadership regarding the status of projects and completed assignments
What it takes to succeed:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At least 18 years of age
2 years of Aquatics experience required
At least 4 days of unrestricted availability including weekends and holidays during peak season
Able to complete provided ARC Lifeguarding Certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Able to operate and maneuver in/around tight spaces
Able to use heavy equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Stand, walk, and/or sit for prolonged periods of time
Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Excellent written and verbal communication skills
Working knowledge of all Microsoft Office applications
Skilled in organization and planning
Able to lift or move 75lbs
Possession of a valid state driver's license preferred
What else is important:
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Time Management — Managing one's own time and the time of others.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
The perks of the position:
Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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