Desktop Technician

Field Support Technician

Radnor, PA - 100% On Site

Duration: Ends 6 months

• Does this position have the potential to convert to direct? Yes

• Hours: Mon – Fri 8am – 5pm

Prescreening Questions:

o Describe your experience supporting users (looking for people who are comfortable troubleshooting vs. escalating every ticket)?

o How many years of Field/Desktop/Onsite Support experience?

o Briefly explain why you believe you are the best candidate for this position?

Role Overview:

Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.

Day to Day Responsibilities:

o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.

o Provides level I & II end-user support for software and hardware issues.

o Oversees the daily operations of the local area network.

o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

o Troubleshoots Desktop Virus and malware issues.

o Maintains a daily backup of all network files.

o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

o Performs software and hardware inventory.

• Years' Experience Required: 2+ preferred

• Education Requirements: HSD

• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,

• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus

• Top 5 Must have Skills:

o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.

o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience

o Ability to triage incoming ticket requests and prioritize.

o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

o Routine reporting and data integrity.

Interview Process: Zoom Interviews

• Covid Protocol: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols including COVID-19 proof of vaccination when required.

• Work Equipment: Laptop

Top 5 Must have Skills:

o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.

o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience

o Ability to triage incoming ticket requests and prioritize.

o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

o Routine reporting and data integrity.