Credit Control Specialist

3 weeks ago


Basking Ridge, United States Kennedys Full time

Kennedys, a growing global law firm, is seeking full-time Credit Control Specialist to join our US Finance team. Collections experience preferred, but not required. If you are good with numbers, have strong attention-to-detail, like to solve problems, and are quick to learn software applications, you would be a great fit for this role.

This position works closely with our attorneys, clients and other Finance Team staff, so you must be comfortable communicating with senior level partners as well as clerical staff. This position also entails working closely with clients to help facilitate timely payments and pay old debt.

Strong candidates should enjoy working independently as well as being part of a cohesive team. Candidates should have solid writing and verbal skills. Robust organizational skills are also a must as they ensure good workflow management.

This role will be based at our US headquarters in Basking Ridge, New Jersey. This is an exceptional opportunity to join a growing, competitive law firm with a diversified global practice.

Team

Kennedys Finance team support the Firm globally producing timely and accurate financial and management information, reporting solutions and operational support to maintain the high standard of service offered to the Firm's internal and external clients.

Key Responsibilities

  • Provide a comprehensive collection control service - pursue debtors frequently and effectively by telephone, email and letter to secure payment within US Kennedys agreed payment terms and Client Guidelines.
  • Proactively engage fee earners and partners to improve collections and reduce debtor days.
  • Review aged debt lists regularly to identify bills that can be chased and ensuring that the debtors are contacted.
  • Ensure the collection workflow database is updated regularly and maintained with current activity summary.
  • Ensure all appeals for adjustments, write-offs and bad debts are maintained and current.
Required Experience
  • Proficient in Microsoft Office, especially Excel
  • Must have initiative, attention-to-detail, can-do attitude
  • Excellent communication and interpersonal skills
  • Problem-solving and critical-thinking skills
  • Must be a quick learner, comfortable learning computer/accounting software, and comfortable managing Excel spreadsheets
  • Be able to handle high volume workflow in fast paced environment
Preferred Experience
  • Associate's/Bachelor's degree.
  • Working knowledge of a collection control functions and legal billing procedures and cycles.
  • Working knowledge of Elite 3e or similar financial systems.
  • Working knowledge of the e-billing systems for law firms.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

* Where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
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