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3 months ago

Pittsburgh, United States Penn Foster Inc Full time

Primary Office Location: 116 W 8th Ave. Homestead, Pennsylvania. 15120. Join our team. Make a difference - for us and for your future. Position Title: Customer Service Representative 1 Business Unit: Retail Reports To: Varies Based on Assignment Position Overview: This position is primarily responsible for providing timely and courteous service to every customer, promoting the sales and referral process, providing customers with professional paying and receiving services, maintaining daily transactions and balancing to them according to established standards, performing various operational duties and opening, processing and servicing deposit accounts and loan products. The incumbent provides the highest quality of service to every customer. Primary Responsibilities: Provides timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the proper department. Promotes the sales referral process by pro-actively greeting customers, identifying customer service and product needs, making appropriate referrals and assisting in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly referral goals set by the Branch Manager. Performs various operational duties such as balancing traveler checks and money order settlement, balancing the ATM, monitoring video camera operations, and maintaining the security checklist accurately and timely. Maintains daily transactions and balances to them according to established schedule by researching outages and balancing a drawer accurately and timely without assistance. Processes deposit accounts by obtaining required documents from the customer and preparing appropriate paperwork to open or close accounts according to established policies and procedures. Processes loan products by obtaining all documentation needed for approval and distributing loan proceeds. Provides back-up assistance to the Head Teller and assists less experienced tellers. May also coordinate the operational functions of Tellers by scheduling work, monitoring workflow, and maintaining daily cash items. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Minimum Education: High School or GED Minimum Years Experience: 1 Special Skills: Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in a related position. Knowledge of banking policies, procedures consumer products and services. Special Licenses and Certificates: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required. Physical Requirements: N/A #J-18808-Ljbffr