Support/Bar Back, Beer Gardens

2 weeks ago

Boston, United States Night Shift Brewing Full time

Summary of position:

This is a hybrid role of bar back and door person for our Beer Garden locations. The primary responsibilities of a Bar Back is to ensure that the space is clear of trash and to assist the bar in cleaning and restocking plasticware, restocking packaged beer coolers and assist in flipping kegs when necessary. Other duties include maintenance throughout shifts of floors, furniture, restrooms and to perform other duties as assigned. The Beer Garden door staff is responsible for keeping guests and staff safe while also remaining welcoming calm always. One of the core duties is checking ID’s of guests entering the designated space as well as pre-screening to head off any issues that may arise once in the space.

This is a seasonal position which is scheduled to end in October. Anticipated start date is mid-to-late April. We’re always looking to add permanent staff to our team, and this is a great way to gain exposure for future positions

Essential Duties and Responsibilities: 

  • Keeping the workspace behind the bar, the Owl's Nest space and bathrooms clean
  • Politely greet all guests and welcome them to the Owl's Nest 
  • Respond promptly to requests from customers in a polite and professional manner
  • Ensure glasses, bar equipment and working areas are clean
  • Comply with all health, safety and hygiene standards and policies
  • Monitor inventory throughout shift
  • Restock bar glassware, kegs and retail cases and merchandise inventory as needed
  • Checks glass washers for proper chemical mixture and volume
  • Maintains soap and towels at hand sinks in all bars
  • Collect trash from all barrels throughout shift, as well as wiping down walls behind trash containers
  • Distributes clean bar towels, as well as, collects soiled ones and discards them in the appropriate place
  • Promptly and professionally handles guest issues and communicates problems and concerns to management
  • Thanks guest, offers a warm farewell, and invites them back upon departure
  • Attends, and satisfactorily completes all required training as assigned and required
  • Performs other duties as assigned
  • Provide security at the front door of our Owl's Nest 
  • Create a warm and welcoming atmosphere for guests here at Night Shift Brewing
  • Keep a cool head in stressful situations
  • Help maintain order on busy days of business
  • Check each guest's ID and ensure that it is a valid form of identification
  • Ensure that guests are not acting inappropriately, and help to protect our property and equipment from damage
  • Assist in ensuring that all access points and fire exits remain clear always
  • Interact and communicate effectively with first responders in emergency situations
  • Assist managers in controlling the number of guests in the taproom always
  • Assist in de-escalating situations as needed
  • Assist in escorting guests out of the taproom as needed
  • Refuse entry to guests showing signs of intoxication or cause concern
  • Remain in constant contact with floor manager
  • Ensure that intoxicated guests are

Education & Experience:

  • High School Diploma or equivalent required
  • TIPS and/or Serve Safe certified
  • Crowd manager certified
  • Prior experience serving the public
  • Prior experience in fast paced hospitality

Skills:

  • Effective communication skills
  • Efficient decision making in occasionally stressful situations
  • Awareness of signs indicating intoxication of guests and other concerning factors
  • Ability to work efficiently under minimal supervision
  • A good memory to recall regular guests

Attributes:

  • Punctuality, you are expected to be on time for your shift.
  • Embrace change, we are a fast paced company, change is constant.
  • Willingness for listening to ideas, questions, and feedback.
  • An amiable personality and confident interacting with people.
  • Should have a strong work ethic and a willingness to support other departments as occasion demands.
  • Calm professional demeanor in all situations.
  • Honest and Trustworthy

General Job Requirements:

  • Must be 21+
  • Weekends and nighttime availability required
  • Scheduling flexibility required

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