Parts Specialist

4 weeks ago

Detroit, United States RXO Full time

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range: $40,000.00 to $50,000.00

As a Specialist, Parts in Managed Transportation at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

  • Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
  • Meet workload criteria and metrics
  • Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
  • Answer incoming supplier calls/emails
  • Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
  • Collaborate with customer and escalate any issues through appropriate channels
  • Update/create standardized process documents
  • Facilitate/participate in conference calls with suppliers/customer
  • Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
  • Able to work autonomously and adapt to change

What you'll need to excel:

At a minimum, you'll need:

  • 1 year of experience dealing with high phone/email volume in a deadline-driven environment Experience with Microsoft Office
  • Excellent verbal and written communication skills in both English and French
  • Strong supplier and customer interaction experience
  • Basic computer skills

It'd be great if you also have:

  • Knowledge of the transportation industry
  • Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

In addition to base salary, employees may be eligible for a sign-on bonus, annual and incentive awards.

Benefits

  • Competitive pay

  • Paid time off includes: 9 holidays,Earn up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave

  • 401(k) with up to 4% company match

  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services

  • Employee Assistance Program (EAP)

  • Tuition reimbursement, adoption assistance

  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

#LI-Remote

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementhereandRXO's Privacy Notice to California Job Applicantshere.

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