Appointment Coordinator

2 weeks ago

Westchester, United States Midwest Orthopaedics at Rush Full time
It's the people that make the difference.Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.The Orthopedic Program at Rush University Medical Center is ranked 6th in Orthopedics by U.S. News and World Report.Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world.MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? We are seeking a full-time Appointment Coordinator (IME/WC) to be based at our corporate office near Oak Brook, IL. Candidate will have the ability to work a hybrid schedule. Training will be 8 weeks onsite at the corporate office.

Responsibilities

  • The ability to really listen to customers to provide great service.
  • Clear communication skills via phone and email.
  • Thorough knowledge of the Midwest Orthopaedics policies and protocols.
  • Strong time management skills.
  • Willingness to learn and adapt to any changes and revisions presented.
  • Excellent phone and data entry skills.
  • Experience in communications with customer service professionals that includes insurance adjusters, attorneys-law firms, nurse case managers, etc... to obtain authorization for patients with work related injuries.
  • Booking, coordinating and rescheduling patient appointments
  • Answering telephone calls, screening calls, and maintaining current physician schedules. This position is very busy with a high volume of calls.
  • Excellent organization and prioritization skills are required.
  • The successful candidate must be able to meet deadlines and assist other team members when necessary.
  • Superior customer service skills are needed to excel in this position.
Ability to:
  • Operate basic office equipment such as a computer, phone and fax machine.
  • Multi-task and work in a fast-paced environment.
  • Attention to detail.
  • Communicate effectively verbally and in writing.
  • Work and communicate with patients, physicians and staff in all levels of the organization.
  • Work a flexible schedule to meet the needs of the department.
Education and/or Experience
  • High school diploma or general education degree (GED);
  • Bilingual (English/Spanish) preferred.
  • Experience in WC/IME is a plus.


Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.

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