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Universal Banker
2 months ago
Job Description
Job Description
Are you looking for an opportunity to join an established organization where you can utilize your excellent customer service skills and grow professionally? At State Bank Financial our Universal Bankers are the primary contact with the public. If you enjoy providing a high level of customer service to help others achieve their financial goals and have great attention to detail, apply today
The selected candidate will work primarily in our offices in La Crosse and Shelby, and may travel to other branch locations as needed.
Position Summary
The Universal Banker is a dual-purpose role which requires an associate to fulfill the responsibilities of both a Teller and a Personal Banker. The Universal Banker is responsible for providing exceptional service to an existing portfolio of bank clients and managing growth through proactive business development. This position is responsible for advising bank customers in their selection of financial products and services, along with processing transactions. Position is accountable for loan, deposit, and revenue growth. This position will also be responsible for expanding the relationship along with targeting new customers and prospects to ensure branch growth. Understands and completes job responsibilities in accordance with federal and state compliance regulations and Bank policies and procedures.
Essential Job Functions
Engage State Bank Financials’ clients by welcoming them with a warm friendly smile, pleasant demeanor, using the client’s name, whenever possible, and thanking them for doing business with the Bank according to our Culture of
CARE .
Responsible for new customer acquisition and managing an existing customer portfolio to ensure branch growth by utilizing sales skills, identifying prospects, follow through on all leads and actively increasing the number of products/services used by customers.
Attends community events, volunteers, and serves the Branch’s community while continuing to grow visibility within the market. Actively participate in business development activities for the purpose of attracting additional profitable business for the Bank.
Accurately process deposits and withdrawals for consumer and business customers, loan payments, money orders, foreign currency, and gift cards.
Understands and strictly follows all security, compliance, regulatory, internal control procedures, policies, and laws.
Assists customers with account opening, maintenance, documentation and the utilization of technology and resources the bank has available.
Accurately perform the consumer loan application process through closing.
Complete timely and accurate documentation of client relationship information.
Educate clients on self-service capabilities and encourage use of digital service channels.
Updates knowledge and develops professionally on a continuing basis with Branch Managers
approval/awareness.
Participates in internal and external training and development opportunities as required.
Other job-related duties may be necessary to fulfill the responsibilities of this position.
Software/Technology
Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet/intranet and other bank specific software. Utilizes a variety of office equipment including computer printer, ten-key calculator, fax machine, scanner/copier, and multi-line telephone.
Education and Experience
Associate or bachelor’s degree, and/or two years previous banking and customer service/sales related experience.
Other Skills and Abilities
Strong working knowledge of MS Office products; ability to effectively utilize State Bank Financial operating systems.
Must possess ability to maintain the integrity of highly confidential customer and Bank information; legible handwriting; effective problem-solving skills.
Must have ability to be bonded to obtain Notary certification.
Must have NMLS certification or have the ability to obtain NMLS registration.
Competencies
Respect & Community according to our Culture of
CARE :
Establishes and maintains respectful and cooperative working relationships.
Demonstrates respect for individuals in all forms of communication.
Supports team and bank goals and objectives.
Demonstrates respect for a positive, diverse work environment and bank community.
Handles interpersonal conflicts constructively.
Customer Service: Works well with customers, promotes a positive image of the Bank, strives to solve issues raised by customers.
Sales Skills: Understands marketplace, works to meet prospect/customer needs, effective closing technique.
Product Expertise: Knows product features, understands marketplace, shares expertise with others.
Job Knowledge:
Understand job requirements and responsibilities.
Demonstrates ability to perform necessary tasks and procedures.
Keeps informed on up-to-date job methods, skills, and techniques.
Culture of
CARE
C
ommunicatio n: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed
A
ssociate Experience : Associate regularly treats co-associates with
R espect and
I ntegrity, is a
C hampion of excellence in their work, and has an attitude of
H umility
( RICH).
R
ecognition & Development : Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions.
E
xternal Customer Experience : We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship.
Working Conditions
Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and
reading/assimilating
complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.
Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.
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