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Receptionist (South) - Student Success Division

3 months ago

Wichita, United States WSU Tech Full time
At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do.

Whether you are starting your education journey or are looking to advance your career experiences, WSU Tech has the resources and expertise to help you succeed. Join us and discover the possibilities for your future

Compensation: $15.85 /hr (consideration for transferable experience relevant to the role)
Worksite Location: South Campus
Schedule: 7:45am - 4:45pm (8am-5pm)

WSU Tech Benefits (Varies):
  • Paid Holidays: 15 - 18 paid holidays
  • PTO: Earn 18 - 28 days annually
  • Tuition Waiver Program
  • Medical/Dental/Vision Insurance
  • KPERs
Overview / Job Summary:
As a Receptionist, they provide quality customer service and guidance for visitors and callers in order to deliver the best possible experience and maintain the exceptional standard that WSU Tech strives to provide

Your day-to-day responsibilities will vary, but are not limited to:
  • Greets all visitors to the assigned WSU Tech campus including students, prospective students, faculty and guests to the college in a professional and courteous manner. Assesses various needs of each individual and assists them appropriately & in a timely manner.
  • Maintains effective liaison and communication with other departments and divisions of the college. Directs students and visitors to the appropriate resources, meeting rooms & locations.
  • Maintains records and information in the ERP system (Banner). Performs data clean up and processing in Banner to ensure adherence to WSU Tech Data Standards and prevent duplicate IDs. Reviews and corrects addresses from returned mail, debt services and other sources.
  • Assists as a member of the switchboard call team. Receives and processes incoming switchboard calls promptly and with a pleasant voice and positive attitude; transfer calls to the appropriate office/individual with timeliness and accuracy. Asks additional questions to gather better information when transferring callers or directing to students or staff.
As a Receptionist, you'll be responsible for efficiently providing visitors with necessary paperwork and forms to streamline services. Additionally, you'll support various departments by assisting with tasks such as mailings, packet assembly, and phone campaigns as requested by your supervisor. Emphasizing teamwork, courtesy, legal and policy compliance, and workplace safety, you'll project professionalism in conduct, communication, and attire at all times.

Education:
  • High School diploma or GED, required. Associate degree, preferred.
Preferred Qualifications:
  • Excellent customer services skills.
  • Excellent written and verbal communication skills.
  • User-level knowledge of Outlook, Word and Excel, required.
  • Ability to prioritize with strong organization skills.
  • An operating knowledge of Student Services software, such as Banner, is required within three months of entering the position.

WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.