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Director of Training
3 months ago
Universal Shield Insurance Group (and its member companies-Universal Fire & Casualty Insurance Company (www.ufcic.com) and Shield Indemnity Inc.)-has an opening for an experienced Director of Training and Talent Development with a deep understanding of the commercial property and casualty insurance industry
in our Dublin, Ohio office.
Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and Insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. We design our products intuitively via online state-of-the-art agency portals to accelerate competitive underwriting decisions for our partners and customers.
This position is an excellent opportunity to support a growing insurance company led by experienced insurance professionals with a long history of working together and a proven track record of success.
Job Summary:
The Director of Training and Talent Development will lead the strategic development and implementation of comprehensive training programs to enhance employee skills and performance across the organization. This role involves identifying training needs, designing impactful training initiatives, and ensuring the alignment of training programs with the company's goals and culture. The Director will maintain oversight of all training activities, budgets, and communications related to training and development.
Duties/Responsibilities:
Conduct comprehensive training and development needs assessments through surveys, interviews, focus groups, and communications with managers, instructors, and customer representatives to drive company-wide training initiatives.
Create, organize, plan, and present various forms of skills training for employees, developing unique programs to meet specific needs and improve job skills. This includes creating and/or acquiring training procedure manuals, guides, and course materials.
Present training and development programs using diverse methods, such as group discussions, lectures, simulations, and videos, to ensure effective delivery and engagement.
Maintain records of training activities, attendance, test results, and retraining requirements. Evaluate the effectiveness of training programs through assessments, surveys, and feedback, and adjust programs as needed to improve outcomes.
Stay updated on the latest trends in underwriting and claims to ensure training content is relevant and current.
Prepare and implement training budgets, maintaining records and reports of expenses to ensure cost-effective training solutions.
Conduct annual training and development needs assessments and plan, organize, and facilitate employee development and training events.
Develop and maintain organizational communications, such as intranet and email, to ensure employees are aware of training events and resources. Exemplify the desired culture and philosophies of the organization.
Work effectively as a team member with other teams and Human Resources to achieve organizational goals.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong presentation skills.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development programs.
Education and Experience:
Bachelor's degree in a relevant field.
Five years of experience designing and implementing employee development programs.
At least two years of Commercial P&C underwriting insurance experience is required (experience with Commercial Property, General Liability, Inland Marine, BOP/CPP preferred)
CPCU (Chartered Property Casualty Underwriter) certification is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
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