Universal Banker II

The Universal Banker aka Member Experience Specialist II is an all-encompassing essential role for the credit union. Through use of our sales program, our Member Experience Specialists will focus on the unapparelled opportunity to identify needs to enrich our members lives while conducting routine transactions such as deposits and withdrawals. Through proper needs assessment the Member Experience Specialist II will proactively offer additional products and services.Location: Conway, NHPay: $20/hr plus incentivesFull time: 40 hours. Including Saturday 8:30am-12:30pm,rotating schedule.Voted Forbes list of Americas Best In-State Credit Unions 6 years in a rowRole And Responsibilities:Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting.Prepares and disburses loans within lending limits and credit union guidelines. Actively promotes all ancillary products for the protection of the member.Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, wires, fraud packets, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the AIDINC member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.Minimum Qualifications Include:Minimum 2 years customer service/sales experienceGreat communication skillsPrevious cash handling experienceAbility to follow all regulations and compliancesHigh attention to detailWorking knowledge of Microsoft Office SuiteHigh School diploma or equivalentPreferred Qualifications:Previous Credit Union or banking experiencePrevious lending experienceOther Requirements:Occasional local travel for continued training, meetings and/or support._______________________________________________Benefits We Offer:Employee loan discountStudent loan/tuition assistance programComprehensive medical/dental/vision +PTO and paid federal holidaysWeekly paychecks401k plan with employer match/profit sharingParticipation in the Retail Sales Incentive ProgramAdditional Perks:Continued training and advancement opportunitiesBalanced/Predictable schedule; all locations close at 5pm and on SundaysOpportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)Local Volunteer Opportunities with employer contributed Volunteer DayCompany Outings and annual SummitEqual Opportunity Employer#zr#J-18808-Ljbffr

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