Eligibility Service Coordinator

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).**Job Summary**The Eligibility Service Coordinator provides administrative and customer service support to the eligibility team. This role coordinates patient scheduling, manages documentation, and facilitates communication between patients, Eligibility Specialists, and leadership. Successful candidates are those who are highly organized, detail-oriented, and able to manage multiple priorities, ensuring the eligibility process runs efficiently and accurately while supporting both patients and the operational needs of the team.**Work Schedule and Location:****Work Hours:** Full time, 40 hours per week, hourly position covering shift from 8am-5pm Monday through Friday.**Primary Location:** This position is onsite and will be required to service the primary hospital location of:* Hackensack University Hospital 100 First Street Suite 300, Hackensack NJ 07601**Key Responsibilities*** Serve as the first point of contact for patients seeking financial assistance.* Answer incoming calls, respond to voicemails within 2448 hours, and provide guidance on next steps.* Schedule and confirm appointments for financial screening, maintaining the scheduling cadence in Epic.* Assist patients by providing requested documents, such as approval letters or application materials.* Check-in patients upon arrival and ensure all required documentation is available for processing.* Meet productivity and quality expectations, contributing to the overall efficiency of the eligibility process.* Utilize multiple systems and databases to gather, track, and report patient information efficiently.* Provide daily updates to leadership and Eligibility Specialists on scheduling and patient workflow.* Support the Eligibility team by providing coverage for absences or vacancies, as needed.* Process incoming and outgoing mail related to Eligibility.* Maintain accurate, confidential records in compliance with HIPAA and organizational policies.* Complete special projects, as assigned.**Qualifications & Competencies:****Required:*** High school diploma or GED* Proficiency in English and Spanish* 1+ years of experience in a customer-facing role, preferably in healthcare or financial counseling.* Strong customer-care focused mindset with ability to build a genuine rapport with patients.* Strong interpersonal and communication skills.* Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.* Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.* Ability to handle a heavy call volume efficiently and professionally.* Capability to work in a fast-paced environment with changing priorities and patient needs.* Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.* Reliable transportation and a valid drivers license.**Preferred:*** Experience with work tools like Epic, Cerner, etc.* Experience in healthcare revenue cycle, financial counseling, or insurance verification.* Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.* Knowledge of medical terminology and healthcare accounts receivable processes.Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $17.00 to $19.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.The Savista experience is the combination of everything thats unique about our culture, our core values, our commitment to success, but most importantly, its our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a rowIt has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our . Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an **@savistarcm.com** email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment.Fraudulent hiring scams often also ask for financial information and may ask for advances. Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when weve seen them. We also encourage you to contact your state attorney generals office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. **Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided.** #J-18808-Ljbffr