Customer Service Representative

3 weeks ago

Dublin, United States Ross Stores, Inc. Full time
GENERAL PURPOSE:

Responsible for maintaining all store policies and procedures as well as managing the distribution, indexing and tracking of resulting documentation.

The base pay range for this role is $17.07 - $27.38. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Customer Service Issue Resolution

•Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.

•Resolves customer complaint issues by phone, e-mail, and letters.

•Provides an excellent level of customer service both internally and externally.

•Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize, and respond in a friendly manner to customer issues.

•Understands and implements Ross policies and procedures consistently.

•Records all inquiries in the Customer Call database.

•Interacts and follows up with District Managers, Stores, and other Corporate Departments.

•Associate must develop and maintain advanced knowledge of Ross Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.

•Ability to work well within a team environment as well as independently.

•Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.

Maintenance & Miscellaneous Projects

•Responsible for maintaining all necessary records while keeping current on the day to day workload. Responses to customers in a timely manner.

•Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards , credit issues

•Provides support for Store Operations projects as needed.

COMPETENCIES:

•Customer Service

•Adaptability

•Communication

•Collaboration

•Integrity

•Conflict Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

•High school diploma

•2 years customer service experience preferred

•Very strong written and verbal communication skills

•Intermediate MS Office skills - Word, Excel, and Access

•Second language desirable

PHYSICAL REQUIREMENTS/ADA:

This position may be performed remotely anywhere within the United States. #LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

  • Customer Service Representative

    3 weeks ago

    Dublin, United States Fly Experiential Full time

    Join Our Growing Team! We are seeking energetic and customer-focused individuals for Entry Level Customer Service Representative roles. No prior experience required - we provide paid training to set you up for success! As a Customer Service Representative, you will: Provide excellent customer service and communicate effectively with clients to understand and...

  • Customer Service Representative

    3 months ago

    Dublin, United States Fly Experiential Full time

    Job DescriptionJob DescriptionJoin Our Growing Team!We are seeking energetic and customer-focused individuals for Entry Level Customer Service Representative roles. No prior experience required - we provide paid training to set you up for success!As a Customer Service Representative, you will:Provide excellent customer service and communicate effectively...

  • Customer Service Representative

    3 months ago

    Dublin, United States Southern California Veterinary Dental Specialties Inc Full time

    Job DescriptionJob DescriptionVeterinary Dental Specialties is looking to hire a customer service representative for our Dublin practice. We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care. We are seeking a skilled and professional customer...

  • Customer Service Representative

    4 weeks ago

    Dublin, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time

    Job DescriptionJob DescriptionWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show...

  • Customer Service Representative

    4 weeks ago

    Dublin, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time

    Job DescriptionJob DescriptionBenefits:Full Time gets Paid Time OffNo Nights or WeekendsOn The Job TrainingWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first...

  • Customer Service Representative

    3 months ago

    Dublin, United States U-Haul Full time

    Location: 6405 Old Avery Rd, Dublin, Ohio 43016 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 days ago

    Dublin, Ohio, United States Speedway Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Speedway. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide outstanding customer service, responding to customer...

  • Customer Service Representative

    3 weeks ago

    Dublin, United States Thrive Pet Healthcare Full time

    Customer Service Representative Riverside Drive Animal Care Center Full-time Dublin, Ohio Why work at Riverside Drive Animal Care Center? We are a busy 5-Doctor practice in Dublin, Ohio. We promote an emotionally intelligent work environment with a positive work/life balance. We invest heavily in our team member's growth and happiness. The ideal...

  • Customer Service Representative

    2 weeks ago

    Dublin, United States Allstate - Lengal Financial Agency Full time $30,000 - $45,000

    Job DescriptionJob DescriptionOur office is?growing fast?and we need People who we can learn and think on their feet! The position offered is?full time. Our Customer Service Representative needs to?exceed customer service standards?to current clients while also?assisting prospects as they call in.?No prior experience is necessary, but is a great way to...

  • Customer Service Representative

    1 month ago

    Dublin, United States INEOS Full time

    INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Supervisor The responsibilities of the position include, but are not limited to, the...

  • Customer Service Representative

    5 days ago

    Dublin, United States QCC Full time $35,000 - $60,000

    Job DescriptionJob DescriptionAt our company, we pride ourselves on fostering a welcoming environment where our team members thrive. Our Customer Service Representatives play a crucial role in delivering exceptional service levels, and this role offers far more than just a job—it's an opportunity for personal and professional growth.We seek passionate,...

  • Customer Service Representative

    1 month ago

    Dublin, United States MSi Corp Full time

    At our company, we pride ourselves on fostering a welcoming environment where our team members thrive. Our Customer Service Representatives play a crucial role in delivering exceptional service levels, and this role offers far more than just a job-it's an opportunity for personal and professional growth. We seek passionate, driven individuals who are eager...

  • Customer Service Representative

    1 week ago

    Dublin, Ohio, United States First Mutual Holding Company Full time

    Position Overview:The Customer Service Representative is tasked with managing client accounts, facilitating account openings and closures, and executing financial transactions.Key Responsibilities:Delivers exceptional customer service by processing transactions efficiently; addresses client inquiries both face-to-face and via telephone, including support for...

  • Customer Service Representative

    1 month ago

    Dublin, United States IQVentures Corporate, LLC Full time

    Location: This is an in office position located at our Dublin, Ohio office. Position Summary: Duties include servicing inbound and outbound calls to assist customers in requesting loans, answering service and website questions, processing applications, assisting customers with repaying debt and assisting retail customers. Associates work individually as well...

  • Customer Service Representative I

    3 months ago

    Dublin, United States INEOS Full time

    INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative I to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Manager As a Customer Service Representative, this role will process customer...

  • Customer Service Representative

    1 month ago

    Dublin, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...

  • Customer Service Representative

    2 weeks ago

    Dublin, United States Morris Bank Full time

    Job DescriptionJob DescriptionSUMMARYAccountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationship and enhancing existing relationships. Additionally, may be trained for back-up Teller.ESSENTIAL FUNCTIONSProvides courteous and professional customer...

  • Customer Service Representative

    3 days ago

    Dublin, United States Morris Bank Full time

    SUMMARY Accountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationship and enhancing existing relationships. Additionally, may be trained for back-up Teller. ESSENTIAL FUNCTIONS Provides courteous and professional customer service. Recommends,...

  • Customer Service Representative

    3 weeks ago

    East Dublin, United States Mr. Appliance of Dublin, Savannah, & Oconee County, GA Full time

    Benefits: Full Time gets Paid Time Off No Nights or Weekends On The Job Training No weekends or evenings! Paid Vacation Leave: 1 Weeks Job Summary: As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our...

  • Remote Customer Service Representative

    2 months ago

    Dublin, United States VIMO INC Full time

    Job DetailsJob Location Dublin, GA - Dublin, GA Remote Type Fully Remote Position Type Full Time Salary Range $14.50 - $16.00 Hourly Job Category Customer Service Remote Customer Service Representative It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we...