Director of Claims

2 weeks ago

Atlanta, United States Mem Ins Full time

Friday, February 16, 2024 Are you driven to keep people safe? That’s what we do every day at Missouri Employers Mutual. At MEM, we’ve created a casual, values-driven work culture that’s making a positive impact on the way people live and work. We offer a hybrid work model, with positions to accommodate the changing needs of today’s employees. Our team enjoys a variety of different work environments, which allows for more flexibility, less time spent commuting, and greater ability to address personal and family needs. This is a place where you can grow with confidence – because that’s what safety and success really mean to us.

MEM is headquartered in Columbia, MO, and our virtual team serves our policyholders and partners from across the U.S. JOB PURPOSE The Director of Claims is integral in steering the strategic direction and operational excellence of the claims department at MEM. Responsibilities for this role include leading a team of claims professionals, partnering with executive leadership to develop and execute strategies that drive towards overall claims risk management and mitigation, while driving a focus to continuously improve return to work and claim outcomes.

This further includes monitoring and enhancing quality assurance and technical training programs, in accordance with MEM strategic objectives. Leadership at this level will drive the team towards efficiency, effectiveness, and high-quality service delivery, ensuring the company's competitive edge in the workers' compensation insurance market. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership and Direction Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve business goals. Policy Development and Implementation Oversee the development of policies and procedures to ensure consistent and efficient implementation of best practices. Resource Allocation Prioritize and allocate resources based on complexity and risk, so that the team can operate efficiently and ensure high quality service and outcomes. Relationship Management Oversee agent and policyholder relationships to ensure effective communication and realization of customer value. This also includes regular cross-functional partnerships with units across the business (e.g., SRS, CompLegal). Team Management Provide support to team members to enable effective delivery of services according to expected standards. Includes leading in the areas of performance management, coaching, and identifying development needs. Performance Management Help establish and monitor department metrics and key performance indicators to drive action and results. Manage and report on the performance of the department; set appropriate performance objectives for direct reports and departmental teams and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/individual objectives. Solutions Analysis Develop innovative solutions by integrating and analyzing complex and diverse information sources and market trends. Regulatory and Compliance Management Ensure appropriate processes and controls are in place to comply with legal and regulatory requirements. Organizational Capability Building Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Budgeting Develop and manage an operational budget that aligns with the company strategy and priorities. QUALIFICATIONS: Education: Bachelor's Degree or Equivalent Experience Experience: 10+ years workers compensation claims experience

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