Practice Manager
3 weeks ago
Description:GENERAL SUMMARY/ OVERVIEW STATEMENT:General SummaryThe Brigham and Womens Hospital (BWH) Department of Medicine (DOM) is a Harvard Medical School (HMS)-affiliated academic department comprised of >1,500 faculty, 22 divisions, ~$160 million in net annual professional clinical revenue, >350 residents and fellows, and ~$450 million in annual research expenditures. The DOM is the largest academic department at BWH and among the largest in the country.The Medicine Specialties Ambulatory Enterprise (MSAE) currently consists of 11 practices, accounting for >95 exam rooms, >250 staff, >450 providers, and ~250,000 visits/year. Practices are based at Brigham and Womens Hospital, Brigham and Womens Faulkner Hospital, and the Brigham and Womens Health Care Centers at 850 Boylston Street, Westwood and Foxborough.The Practice Manager is responsible for overseeing clinical operations, human resources, budget management and process flow for one or more of the MSAE practices. The manager is expected to facilitate the prompt resolution of problems that arise in daily clinical operations and to collaborate with other Practice Managers in providing a consistent standard of service across all DOM ambulatory medical specialties clinical sites. Assuring that quality services are provided to meet the needs of the patients and the hospital, this individual facilitates an excellent working relationship between the Department of Medicine and the patient community. The manager will work closely with the DOM ambulatory leadership team and Medical Director(s) to develop, document, implement and monitor policies and procedures for efficient, patient and faculty-friendly clinical operations. He/she will oversee all clinical functions that support his/her respective unit(s) such as managed care coordination, scheduling, medical records, charge capture, etc. Additionally, he/she will perform administrative duties such as planning and organizing the work of the administrative and clinical staff, coordinating and prioritizing workflow, and developing and implementing appropriate systems. Performance reviews will be performed by the Director of Ambulatory Clinical Operations, with input from appropriate constituents.PRINCIPAL DUTIES AND RESPONSIBILITIES:Practice OperationsLeads any/all day-to-day operations of the given practice. Responsible for overall coordination of support staff involved in administrative, , , rooming, and appointment/testing activities.Responsible for the design of a well-organized, patient centered clinical experience by ensuring adequate staffing levels, implementation of standard operating procedures and regulatory requirements.Organizes work schedules for optimal utilization of staff to meet practice needs.Implements relevant information systems, ensuring accuracy of data inputs and outputs.e. Assists providers with provider scheduling, appointment system improvements, and template changes. Coordinates the scheduling of appointments for the practices based on pre-established protocols.Facilitates a good working relationship between the practice staff, the physicians and other providers, the Hospital, and the patients. Provides information and communication among all staff members.Responds to inquiries and resolves immediate issues within the given clinic. Reports on-going problems to the Director, Medical Director(s) and Division Administrator(s) as needed via cyclical meetingsLeads regularly scheduled work-team meetings.AccessWorks closely with the Department of Medicine Access Team, their Medical Director and their Division Administrator to prioritize new patient access and maximum slot utilization.Patient SatisfactionEnsures that patients needs are met consistently.b. Promotes and prioritizes ongoing efforts with their staff to protect patient privacy.c. Interacts with patients in a courteous and sensitive manner, resolving issues and responding to inquiries in person or by phone.Facilitates patient flow through the practice. Is accountable for ensuring accuracy of patient-related issues.Regularly reviews and monitors Patient Satisfaction Scores, initiating resolutions in areas of opportunity.Training & DevelopmentImplements systems to make sure staff training needs are met.Ensures staff proficiency. Coordinates regular skills development sessions for support staff.Provides overall coordination of and arrangements for other recurring meetings, conferences, programs or activities.FinanceIdentify and understand all billable clinical services provided in their area. Participate in annual budgeting process with DOM Leadership.Responsible for monitoring the work queues and work lists for their department(s) that are critical to our clinical and financial success.Works closely with the billing staff to address any relevant coding and billing issues. Resolves coding or billing problems in order to quickly rectify payment issues.Monitors and evaluates system reports, performing internal revenue and expense audits.ComplianceActs as a resource for the System, Hospital, Department, and Division policies and procedures. Responds to and advises on a variety of inquiries applying knowledge of established operations.Tracks and monitors BWH, DPH, and TJC compliance areas in conjunction with the Director and the clinics Medical Director(s).7. FacilitiesContinuously monitors the clinics physical environment. Identifies problems and coordinates activities with the Director.Maintain the physical integrity of the practice, (i.e.: cleanliness, availability of supplies).Initiates and supports enhancement of clinical and administrative space.Human Resourcesa. Recruit, hire and retain a talented, qualified staff.Creates, implements, documents and monitors new employee onboarding, ensuring core business and clinical competencies are achieved.c. Leads/organizes all team building and morale bolstering events for a given clinic.d. Works with Director to address hiring, corrective action and personnel matters as appropriate.9. Department NeedsCollaborates closely with their Medical Directors and Division Administrator(s) for each of the clinical services they support, focusing on shared clinical and financial goals.b. Handles assigned administrative activities at the discretion of the Director.Qualifications:QUALIFICATIONS: Bachelors degree required. 4-6 years of related experience in a healthcare environment. Must have strong communication skills: ability to communicate effectively with a broad range of healthcare personnel, including patients, and to channel information appropriately. Work requires an extensive knowledge of business and medical terminology and an excellent command of the English language.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Ability to multi task and prioritize. Ability to problem solve Negotiation and diplomacy skills are essential. Strong conflict management and resolution skills. Outstanding interpersonal skills, ability to handle and resolve sensitive human resources issues. Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives. Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty patients, and support staff. Will communicate information in written, electronic, oral and presentation formats. Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the ambulatory practice. Interpersonal relationship skills needed to motivate staff and work with leadership, and physicians in a positive and collegial fashion.WORKING CONDITIONS:Works in an office setting. Attends meetings in and out of the hospital. Is available for early and late meetings and flexible to meet frequent deadlines. Some early and late day work may be required.SUPERVISORY RESPONSIBILITY:Will directly manage and supervise operations staff.FISCAL RESPONSIBILITY:Operates within budget guidelines.#J-18808-Ljbffr
by Jobble
-
Practice Development Manager
2 weeks ago
Boston, United States JAMS Full timeOverview: JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview Acts to increase exposure and recognition for JAMS and its Panelists. Collaborates with Panelists, associates, and clients on the successful implementation of stated practice development objectives....
-
Practice Manager
5 days ago
Boston, MA, United States Mass General Brigham Full timeDescriptionReceiving general direction from and in collaboration with the Sr. Administrative Director for Surgery and the Churchill clinical leadership team, the Practice Manager (PM) is responsible for the oversight of day-to-date operations and support staff of the Trauma, Emergency Surgery and Surgical Critical Care (TESSCC) Division and the Churchill...
-
Practice Management Presenter
3 weeks ago
Boston, United States MassMutual Full timePractice Management Presenter, Key Accounts Annuity & Hybrid Team, MMSDFull-Time, Boston, Springfield or NYC (Hybrid)Opportunity The MMSD Advisor Practice Management Consultant is responsible for the creation and delivery of CE programs, financial planning software education and practice management thought leadership to financial professionals. This is a new...
-
Practice Manager
2 weeks ago
Boston, MA, United States Mass General Brigham Full timeDescriptionPRINCIPAL DUTIES AND RESPONSIBILITIES: OperationalOversees the day-to-day performance of office operations within the MGH Weight Center.Collaborates daily with administrative coordinators for all office operations.Assists administrative management with the development and implementation of policies, programs, and procedures for the site.Completes...
-
Practice Manager, Adult Diabetes Clinic
2 days ago
Boston, United States Joslin Diabetes Center Full timeThe Practice Manager of the Adult Diabetes Clinic provides day to day managerial support, coordination of patient care and oversight of clinical and non-clinical support staff alongside the Executive Director and Section Chief to ensure optimal clinic operations inc...
-
Practice Administrator
2 days ago
Boston, United States Boston Child Study Center Full time**Job Title**:Practice Administrator **Department/Program**:Practice Management **Reports to**: Director of Practice Management **Location**:Boston, MA **Office Type**: In-Office **Schedule**: M-TH 10AM-6PM **Salary**: 50K **Benefits**:Medical & Dental Insurance - Blue Cross Blue Shield, Vision Insurance, Accident & Critical Illness Insurance,...
-
Client Service Executive
5 days ago
Boston, United States Arthur J. Gallagher & Company Full timeGallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture Client Service, Management, Executive, Practice, Liability, Service, Business Services
-
Practice Secretary
3 weeks ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $22Practice Secretary Part time and full time availableBilingual (Spanish/English) Boston, MA A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to...
-
Boston Practice Leader
2 weeks ago
Boston, United States WSP Full timeOur Business We are a global leader in environmental consulting - made stronger with the recent acquisition of Wood's Environment & Infrastructure business and Golder - with world-class expertise in environmental, social and governance (ESG), climate resiliency & sustainability (CRS), and earth sciences. Combined we have over 20,000 multidisciplinary...
-
Practice Management Coordinator
1 week ago
Boston, United States Hallmark Aviation Services Full time"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. REQUIREMENTS AND SKILLS NEEDED : Minimum 12 months airline experience preferred Must be able to work Full-Time as well as on weekends and holidays Excellent focus on...
-
Practice Management Coordinator
2 days ago
Boston, United States Hallmark Aviation Services Full time"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking BAGGAGE CLAIMS OFFICERS to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. REQUIREMENTS AND SKILLS NEEDED : Minimum 12 months airline experience preferred Must be able to work Full-Time as well as on weekends and holidays Excellent focus on...
-
Practice Management Presenter
3 weeks ago
Boston, MA, United States MassMutual Full timePractice Management Presenter, Key Accounts Annuity & Hybrid Team, MMSDFull-Time, Boston, Springfield or NYC (Hybrid)Opportunity The MMSD Advisor Practice Management Consultant is responsible for the creation and delivery of CE programs, financial planning software education and practice management thought leadership to financial professionals. This is a new...
-
Environmental Practice Lead- Boston
6 days ago
Boston, United States WSP Full timeOur Business We are a global leader in environmental consulting - made stronger with the recent acquisition of Wood's Environment & Infrastructure business and Golder - with world-class expertise in environmental, social and governance (ESG), climate resiliency & sustainability (CRS), and earth sciences. Combined we have over 20,000 multidisciplinary...
-
Practice Operations Assistant
6 days ago
Boston, United States Mass General Brigham Full timeActual job duties may vary by department (see Addendum B for more detail) Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Provide routine and more complex administrative support such as: t Operations Assistant, Practice, Operations Manager, Operations, Physician, Support, Healthcare
-
Faculty - Pharmacy Practice
2 weeks ago
Boston, United States MCPHS University Full timeThe School of Pharmacy seeks a full-time faculty member to deliver high quality learning experiences and education for students in the Doctor of Pharmacy Program. The faculty member will engage in teaching, service and scholarship activities, and works collaboratively with colleagues across the University as well as with the Department Chair and Dean....
-
Bridge Practice Leader
4 weeks ago
Boston, United States Bloom Companies, LLC Full timeOur Bloom family is growing; and we would love the chance to see if you fit in with the culture we have built. We have developed a mentor-mentee culture that allows us to all share our experiences with one another; and in return we can all grow personally and professionally. Where you have shortcomings, others in the company may have strengths. Keep that in...
-
Practice Assistant Call Center
21 hours ago
Boston, United States Mattapan Community Health Center Inc Full timeDescription:POSITION DESCRIPTIONPOSITION: Practice Assistant – Call CenterDEPARTMENT: Call CenterLOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126REPORTS TO: Operations ManagerTYPE: Full -Time: ExperiencedSALARY: OpenSummary:The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior...
-
Bridge Practice Leader
5 days ago
Boston, United States BLOOM Companies Full timeOur Bloom family is growing; and we would love the chance to see if you fit in with the culture we have built. We have developed a mentor-mentee culture that allows us to all share our experiences with one another; and in return we can all grow personally and professionally. Where you have shortcomings, others in the company may have strengths. Keep that in...
-
Bridge Practice Leader
1 week ago
Boston, United States BLOOM Companies Full timeOur Bloom family is growing; and we would love the chance to see if you fit in with the culture we have built. We have developed a mentor-mentee culture that allows us to all share our experiences with one another; and in return we can all grow personally and professionally. Where you have shortcomings, others in the company may have strengths. Keep that in...
-
Practice Assistant Ii
6 days ago
Boston, United States Brigham & Women's Hospital(BWH) Full time**Practice Assistant II - Outpatient Infusion** - (3286035) This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team! **_GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Practice Assistant II for Infusion Services, in collaboration with the Practice Manager and Practice Coordinator, will ensure efficient daily...