Customer Success Specialist I
4 weeks ago
About Graitec Group:
Graitec is on an amazing journey We are a developer of high-performance BIM applications and worldwide Platinum Autodesk partner. We're well-funded, incredibly ambitious and structured for growth. It's an exciting, entrepreneurial, collaborative and fast paced environment - where we all win together.
Join our Graitec family and youll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe.
About the Team Hiring:In the Customer Success Organization, keeping and delighting our customers is our most important tasks. We
understand driving continuous adoption of Graitec IP and Autodesk technology is paramount to a successful
engagement with our customers and as such we have created a Customer Success Team focused on increasing
adoption of our solutions, ensuring our customers are successfully meeting their business goals.
Overview:The Customer Success Specialist primary function is to secure the customers renewal business and then to drive
the onboarding and adoption of Graitec IP and Autodesks core products/solutions by providing post-sales
guidance and initiatives directly to existing customers.
Interacting directly with customers via email and phone, he/she will help improve overall customer satisfaction,
product adoption, and promote upsell/cross sale of Graitec IP, to increase overall customer satisfaction.
The role will include some partnership with Sales on account and territory planning and provide customer health
leadership, handle escalations on at-risk customers, strategize on many Customer Success Initiatives.
You will report directly to your CS Manager as required by organizational structure
Key Responsibilities
Become a trusted advisor to our customers and promote Graitec proprietary products during renewals and
adoption phase
Ensure that customers drive maximum value from their investment in Graitec/Autodesk Solutions, utilize all
their licenses, identify new opportunities, ensure renewal and collaborate with Account Managers to ensure
growth attainment.
Master the economics of the customer deal & maximize his value through on point renewal quotes to secure
customer renewal in the best condition
Monitor all available data for customer usage, health indicators, renewal dates and growth opportunities.
Conduct outbound customer calls and emails with a volume required to drive renewal and adoption activity
Use CRM system to document all customer opportunities and activity
Use automation tools to increase customer engagement
Voice of Customer bring the feedback of the customer/client to the business.
Key Success Indicators
? Renewals rates & Early renewal rates
? Upsell & cross-selling metrics (i.e. ability to push out IP products to ADSK customers)
? Onboarding: activation and usage rates by solution
? Customer information growing in system over time thru regular and qualitative update enabling
GRAITEC to serve better its customers
? Customer satisfaction (CSAT & Net Promoter Score)
? Trials of Graitec
Responsibilities:Required Experience:
o Sales and Service experience where the customer relationship is critical to business success
o Prepare and present quotes, contracts or proposals
o Coordinate Customer engagements across matrixed teams towards defined goals or outcomes
What is nice to have done already:
o Working knowledge and experience of the Architecture, Engineering, Construction, Manufacturing or CAD markets
o Experience of selling Autodesk or other SAAS Solutions
o Experienced in Customer Success, selling to customer needs, utilizing a consultative sales approach.
o Demonstrated ability to support multiple product lines in a growing, fast-paced environment
Qualifications:- Required skills, abilities and qualifications:
o Native level of Spanish
o Customer advocacy and being the voice of the customer
o Ability to execute cross-selling & upselling techniques
o Strong verbal and written skills
o Capacity to problem solve and think outside of the box to meet company expectations
o Ability to build collaborative relationships within sales/support to facilitate a better customer experience
o Highly skilled at multi-tasking with an exceptional level of attention to detail Flexible and Fast learner ability to assimilate and apply new information
o Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
o Fluent English speaking to ensure fruitful collaboration across countries
o Understanding of Customer Lifecycle Management and customer-centric approach
Interview Process:At Graitec, were proud to be committed to diversity and inclusion in the workplace.
We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates skills and capabilities to succeed in role.
Interview Process:
To apply Graitec Careers
Screening/Get to know discussion with HR
Hiring Manager & Peer of hiring manager or key stakeholder to the role from another organization
Business Unit leader
-
Parent/Community Advisory Board Member
4 days ago
Sicklerville, United States Acenda Health Volunteers Full timeJob DescriptionJob DescriptionThe Orchards Family Success Center in Sicklerville, NJ is a community-based, family-centered, neighborhood gathering place where any community resident can go for family support, information and services. Its purpose is to enrich the lives of children by strengthening families and neighborhoods. The Parent/Community Advisory...
-
Tutor
4 days ago
Sicklerville, United States Acenda Health Volunteers Full timeJob DescriptionJob DescriptionThe Orchards Family Success Center in Sicklerville, NJ is a community-based, family-centered, neighborhood gathering place where any community resident can go for family support, information and services. Its purpose is to enrich the lives of children by strengthening families and neighborhoods. The Success Center is looking for...
-
Tutor
3 days ago
Sicklerville, United States Acenda Health Volunteers Full timeJob DescriptionJob DescriptionThe Orchards Family Success Center in Sicklerville, NJ is a community-based, family-centered, neighborhood gathering place where any community resident can go for family support, information and services. Its purpose is to enrich the lives of children by strengthening families and neighborhoods. The Success Center is looking for...
-
HR Business Partner
1 month ago
Sicklerville, United States Graitec Full timeAbout Graitec Group: Graitec is on an amazing journey! We are a developer of high-performance BIM applications and worldwide Platinum Autodesk partner. We're well-funded, incredibly ambitious and structured for growth. It's an exciting, entrepreneurial, collaborative and fast paced environment - where we all win together. Join our Graitec family and youll...
-
Assistant Teacher: Preschool
3 days ago
Sicklerville, United States Children of America Full timeJob DescriptionJob DescriptionAbout Children of America (COA) We're a special blend of people, principles and pride that makes the COA rich in diversity and strength. Our Assistant Teachers are responsible with executing our curriculum. You alongside the Lead Teacher and a talented team of educators in a supportive environment where you are encouraged to...
-
Program Coordinator: Preschool
3 days ago
Sicklerville, United States Children of America Full timeJob DescriptionJob DescriptionAbout Children of America (COA): At Children of America (COA), we are a diverse and strong community driven by people, principles, and pride. We believe in fostering an inclusive company culture that values individuality and harnesses the power of unique attributes, perspectives, and backgrounds to build a stronger team. Our...
-
Buyer in Training
5 days ago
Sicklerville, United States CarMax Full time7234 - Philadelphia - Turnersville - 620 Cross Keys Road, Sicklerville, New Jersey, 08081 CarMax, the way your career should be! General Summary: The Buyer-in-Training (BIT) position is the required entry-level position into CarMaxs Merchandising department. Under general supervision, BITs are responsible for acquiring and managing CarMaxs extensive used car...
-
Buyer in Training
19 hours ago
Sicklerville, United States CarMax Full time7234 - Philadelphia - Turnersville - 620 Cross Keys Road, Sicklerville, New Jersey, 08081CarMax, the way your career should be!General Summary:The Buyer-in-Training (BIT) position is the required entry-level position into CarMax’s Merchandising department. Under general supervision, BITs are responsible for acquiring and managing CarMax’s extensive used...
-
Sports-Minded Marketing Assistant
3 weeks ago
Sicklerville, United States RPI Philadelphia Full timeRocksteady is a first-rate direct marketing firm in Philadelphia with a zeal for promotions and brand management. We are searching for determined, imaginative, keen, and career-oriented individuals to fill our available Entry Level Marketing Assistant position. Our Entry Level Marketing Assistant will be fully trained in brand marketing, sales, customer...
-
Sales Consultant
5 days ago
Sicklerville, New Jersey, United States CarMax Full time7234 - Philadelphia - Turnersville - 620 Cross Keys Road, Sicklerville, New Jersey, 08081CarMax, the way your career should be Driven by the desire to provide an iconic customer experienceAt CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build...
-
Sports-Minded Marketing Assistant
3 weeks ago
Sicklerville, United States RPI Philadelphia Full timeRocksteady is a first-rate direct marketing firm in Philadelphia with a zeal for promotions and brand management. We are searching for determined, imaginative, keen, and career-oriented individuals to fill our available Entry Level Marketing Assistant position. Our Entry Level Marketing Assistant will be fully trained in brand marketing, sales, customer...
-
Sports-Minded Marketing Assistant
2 weeks ago
Sicklerville, United States RPI Philadelphia Full timeRocksteady is a first-rate direct marketing firm in Philadelphia with a zeal for promotions and brand management. We are searching for determined, imaginative, keen, and career-oriented individuals to fill our available Entry Level Marketing Assistant position. Our Entry Level Marketing Assistant will be fully trained in brand marketing, sales, customer...
-
Party Coordinator
4 days ago
Sicklerville, United States Urban Air Adventure Park Full timePARTY COORDINATOR JOB SUMMARY The Party Coordinator is responsible for selling fun! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of...
-
General Manager
4 days ago
Sicklerville, United States Spark Car Wash Full time $57,500 - $77,300General Manager PositionSpark is a rapidly growing network of high-tech car washes with plans to conquer the US and beyond.If you like being around actual human beings (rather than just seeing them on a computer screen), if you want direct access to the owners of the company with a clear path for growth, if you’ve ever wondered what would happen if you put...
-
Store Supervisor/Sicklerville
3 days ago
Sicklerville, United States TD Bank Full timeJob DescriptionWork Location:Sicklerville, New JerseyHours:40Pay Details:$23.25 - $32.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based...
-
Flex Merchandiser
5 days ago
Sicklerville, United States Drive Line Service Full timeFlex Merchandiser Date Posted: 05/15/2024 Apply Employee Type: Part Time Location: SICKLERVILLE, NJ Pay Rate: $16.00 Date Posted: 05/15/2024 Job ID: 148072 Job Description Retail Merchandisers Needed! Earn $$16.00 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...
-
General Manager
1 week ago
Sicklerville, United States Urban Air Adventure Park Full timeGENERAL MANAGER JOB SUMMARY Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and...
-
Restaurant Team Member
3 days ago
Sicklerville, United States Panda Restaurant Group Full timeOur Panda Service and Kitchen Team associates are important members of our team and are responsible for warm, welcoming, and great food for our guest. **Service and Kitchen Team** **Pay Rate Starting: $16.00 - $17.00/ Hour** **Keyword: 3021** - Service Team Members are responsible for creating a warm and welcoming environment for our guests. - You are...
-
Front Line Manager
5 days ago
Sicklerville, New Jersey, United States CarMax Full time7234 - Philadelphia - Turnersville - 620 Cross Keys Road, Sicklerville, New Jersey, 08081CarMax, the way your career should be General Summary:At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed...
-
Front Line Manager
19 hours ago
Sicklerville, United States CarMax Full time7234 - Philadelphia - Turnersville - 620 Cross Keys Road, Sicklerville, New Jersey, 08081General Summary:At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the...
