Engineering Manager, Service Delivery

**Engineering Manager, Service Delivery**

at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-end development, sales, and delivery cycle is key to adding unique value to the organization.

Ocient is searching for an experienced Engineering Manager to help run our growing Database-as-a-Service offering for our cutting-edge data analytics solutions. The ideal candidate will have a broad background with expertise in infrastructure and running production cloud services.

**Responsibilities**

* Manage a team responsible for all elements of designing, implementing, and operating a production service. This includes everything from infrastructure, deployment, and observability.

* Provide effective guidance on prioritization. Balance the tactical, day-to-day needs of the business while maintaining a roadmap for future enhancements, projects, and plans to address technical debt.

* Collaborate with other architects and technical leaders to define the technical vision and priorities for the service.

* Drive the implementation of a holistic approach to automation: starting from bare metal provisioning, OS installation, through application deployment, maintenance, and testing.

* Grow the current teams capabilities while also expanding the team by hiring top talent.

* Create, follow, and tailor team processes for prioritization, change management, capacity planning, and quality control.

* Provide hands-on contributions where necessary. Review and provide constructive feedback on work products created by other team members.

* Provide mentorship and guidance for career development.

**Qualifications**

* 10+ years of industry experience two or more of the following domains: Infrastructure Engineering, Site Reliability Engineering, Solution Architecture, Software Development, Data Center Operations, and Security Engineering.

* 2+ years of people management experience.

* Previous experience running a production cloud or managed service offering is highly desired.

* Proficient in end-to-end systems architecture, including software, networking, compute, and storage deployed in on-prem, cloud, and hybrid environments.

* Knowledge of Agile development methodologies (Scrum, Kanban).

* Familiar with DevOps and Site Reliability Engineering concepts and best practices, including Infrastructure as Code, Automation, and Observability.

* A passion for staying up-to-date with the latest technologies and trends.

* Ability to work flexible hours and serve in an on-call rotation.

* Willingness to roll up your sleeves in a hybrid player-coach role and collaborate with colleagues to get the job done.

**Ideal Qualifications and Experience**

* Prior experience and/or background in data analytics or database technologies.

* Experience contributing and leading efforts to satisfy regulatory compliance initiatives (PCI, SOC2).

* Demonstrated ability to implement secure development processes and leverage a security first mindset.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ocients Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Gender Gender

Please identify your race Please identify your race Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Veteran Status Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Disability Status Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

PUBLIC BURDEN STATEMENT: According to the Paperwork Redu