Customer Advocate

3 months ago

Concord, United States Safelite Full time

The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What Youll Get

  • Competitive weekly base pay starting at $22.50/hour.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources you'll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What Youll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

  • Review orders from the national contact center and manage dealer part orders and special accounts.

  • All other duties as assigned.

What Youll Need

  • High School Diploma/GED/Equivalent required.

  • Experience: 1-3 years telephone operations or business administration experience required.

  • Ability to provide world class customer service in a changing, fast-paced operation.

  • Present a professional appearance and wear personal protective equipment.

  • Ability to travel up to 10%.

#LI-RECRUITERTAG

  • Customer Advocate

    3 months ago

    Concord, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Client Support Advocate

    2 weeks ago

    Concord, California, United States Jopari Solutions Inc Full time

    Job OverviewClient Support Advocate - Fully RemoteJopari Solutions Inc. is at the forefront of Digital Transaction Processing, revolutionizing how healthcare providers and payers (Insurance Companies/TPAs) handle their billing and payment processing requirements. Our innovative solutions empower providers to enhance their billing workflows, accelerate...

  • Customer Delivery Driver

    2 weeks ago

    Concord, United States Carvana Full time

    Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Delivery Driver, Customer Experience, Driver, Delivery, Customer, Vehicle, Automotive

  • Customer Service

    3 weeks ago

    Concord, United States Globe Life AIL McQuade Organization Full time

    Job DescriptionJob DescriptionThe McQuade Organization is proud to be one of the fastest-growing companies in America. With people nationwide, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire top talent and nurture their professional growth. We...

  • Customer Service Representative/Account Management

    3 months ago

    Concord, United States Graphic Packaging International Full time

    Customer Service Representative/Account Management Tracking Code 9653-159 Job Description As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team in Concord, NH. We are seeking a driven, agile, passionate Customer Advocate. The Customer Advocate will work closely with an assigned set...

  • Customer Engagement Manager

    2 weeks ago

    Concord, Massachusetts, United States The Ladders Full time

    About The Ladders The Ladders is a leading career platform dedicated to connecting professionals with opportunities that align with their skills and aspirations. Our mission is to empower job seekers by providing innovative tools and resources that enhance their career journeys. We pride ourselves on our commitment to delivering exceptional service and...

  • Senior Customer Marketing Manager

    2 weeks ago

    Concord, California, United States Pet Food Express Full time

    Job OverviewThe Senior Manager of Customer Marketing plays a pivotal role in enhancing customer engagement and driving sales through innovative marketing strategies. Reporting directly to the VP of Marketing, this position is responsible for overseeing the comprehensive customer journey, aligning it with brand initiatives and vendor collaborations.Key...

  • Lead Manager of Customer Engagement

    2 weeks ago

    Concord, California, United States Pet Food Express Full time

    Job OverviewThe Senior Manager of Customer Marketing plays a pivotal role in enhancing customer experiences and driving brand loyalty. Reporting directly to the VP of Marketing, this position is tasked with overseeing comprehensive customer journeys that align with brand initiatives and vendor collaborations. The primary objective is to influence customer...

  • Customer Care Specialist

    1 month ago

    Concord, United States Jopari Solutions Inc Full time

    Job DescriptionJob DescriptionClient Support Specialist - FULLY REMOTE IN USJopari Solutions is the leader in Digital Transaction Processing in changing the way medical providers and payers (Insurance Companies/TPAs) manage their billing and payment processing needs. With Jopari Solutions products, providers can streamline their billing operations, improve...

  • Virtual Customer Service Advisor- French/English

    2 months ago

    Concord, United States ACN Opportunity, LLC. Full time

    Virtual Customer Service Advisor- French/English in Remote Worker at ACN Jobs **Location:** Remote Worker **Job Description** If youre self-motivated, disciplined and resourceful, our at-home virtual agent role may be perfect for you! As a Customer Experience Advisor, youll be a problem-solver, advocate, billing expert and more all while working remotely...

  • Travel Nurse RN

    1 month ago

    Concord, United States Health Advocates Network-Nursing Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Concord, Ohio.Job Description & RequirementsSpecialty: CCU - Coronary CareDiscipline: RNStart Date: ASAPDuration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – Critical Care Registered Nurse - Health Advocates Network...

  • Travel Nurse RN

    2 months ago

    Concord, United States Health Advocates Network-Nursing Remote Work Freelance Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Concord, Ohio. Job Description & Requirements Specialty: CCU - Coronary CareDiscipline: RNStart Date: 08/12/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN - Critical Care Registered Nurse - Health Advocates Network is...

  • Travel Nurse RN

    1 month ago

    Concord, United States Health Advocates Network-Nursing Remote Work Freelance Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Concord, Ohio.Job Description & RequirementsSpecialty: CCU - Coronary CareDiscipline: RNStart Date: ASAPDuration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – Critical Care Registered Nurse - Health Advocates Network...

  • Travel Nurse RN

    1 month ago

    Concord, United States Health Advocates Network-Nursing Remote Work Freelance Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Concord, California.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: ASAPDuration: 12 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelRN – Operating Room OR Registered Nurse - Health Advocates...

  • Travel Nurse RN

    1 month ago

    concord, United States Health Advocates Network-Nursing Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Concord, Ohio.Job Description & RequirementsSpecialty: CCU - Coronary CareDiscipline: RNStart Date: ASAPDuration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – Critical Care Registered Nurse - Health Advocates Network...

  • Travel Nurse RN

    2 months ago

    Concord, United States Health Advocates Network-Nursing Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN CCU - Coronary Care for a travel nursing job in Concord, Ohio.Job Description & RequirementsSpecialty: CCU - Coronary CareDiscipline: RNStart Date: ASAPDuration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelRN – Critical Care Registered Nurse - Health Advocates Network...

  • Travel Ultrasound Technologist

    4 weeks ago

    Concord, United States Health Advocates Network-Allied Remote Work Freelance Full time

    Health Advocates Network-Allied is seeking a travel Ultrasound Technologist for a travel job in Concord, California.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalStart Date: 08/27/2024Duration: 12 weeks30 hours per weekShift: 10 hours, eveningsEmployment Type: TravelUltrasound Tech - Health Advocates...

  • Travel Nurse RN

    1 month ago

    Concord, United States Health Advocates Network-Nursing Full time

    Health Advocates Network-Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Concord, California.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: ASAPDuration: 12 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelRN – Operating Room OR Registered Nurse - Health Advocates...

  • Travel Nurse RN

    1 month ago

    Concord, United States Health Advocates Network-Nursing Full time

    Job DescriptionHealth Advocates Network-Nursing is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Concord, California.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: ASAPDuration: 12 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelRN – Operating Room OR Registered Nurse -...

  • Travel Ultrasound Technologist

    1 month ago

    Concord, United States Health Advocates Network-Allied Full time

    Health Advocates Network-Allied is seeking a travel Ultrasound Technologist for a travel job in Concord, California. Job Description & Requirements Specialty: Ultrasound Technologist Discipline: Allied Health Professional Start Date: 08/27/2024 Duration: 12 weeks 30 hours per week Shift: 10 hours, evenings Employment Type: Travel Ultrasound Tech - Health...