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Bartender Part-Time
2 months ago
**Bartender Part-Time**
Appleton, WI **Job Summary**
Help create the best guest experience by ensuring excellent and accurate customer service while selling and serving food and beverage at our events.
**Primary Functions and Responsibilities**
* Ensure an excellent guest experience as defined by the Fox Cities Performing Arts Center standards.
* Serve guests desired food and beverage selections in a welcoming and professional manner.
* Actively and consistently engage guests to increase sales opportunities including but not limited to; souvenir cups, intermission drinks, specialty selections, and pre-orders.
* Maintain the highest level of accuracy with product and cash handling meeting the Fox Cities Performing Arts Center standards.
* Maintain a safe environment and address concerns appropriately including but not limited to;
* Assist challenging guest
* Verify legal drinking age appropriately
* Follow health and safety protocols
* Keep a clean workspace and surrounding area throughout the shift
* Ensure storage rooms, bars, catering kitchen, and staff storage are consistently cleaned, organized, and stocked as directed by the supervisor.
* Communicate using a radio with staff and supervisors in accordance with the Center's standards for radio etiquette.
* Complete cash handling reports and forms as required.
* Adhere to the dress code at all times throughout the shift.
**Secondary Functions**
* Direct guests with confidence throughout the front of house including but not limited to; seating locations, event spaces, restrooms, and ADA services.
* Assist with valet service as needed to provide efficient guest service, including but not limited to; cash handling and administering keys appropriately.
* Provide a custom guest experience as a suite attendant at private events and specific service locations which required advanced skills and training including but not limited to;
* Ability to use critical thought to understand and address the needs of the guest appropriately.
* Attend to the entire service location to ensure an exceptional guest experience.
* Effectively communicate with other teams to ensure event success.
* Knowledge and understanding of premium wine selections.
* Knowledge and understanding of donor lounge and suite benefits.
* Recognize frequent guests and donors.
* Actively engage guests to support Center initiatives, including but not limited to seasonal fundraising campaigns.
* Attend Center trainings and meetings as assigned.
* Other duties as assigned.
**Qualifications**
Age 18 or older with 1 year bartending, cash handling and/or customer service experience required. Must be able to acquire and maintain a valid City of Appleton bartending license.
**Knowledge, Skills, and Abilities**
* Professional and positive demeanor
* Strong verbal communication skills
* Ability to work under pressure in a fast-paced environment
* Attention to detail and demonstrated high accuracy
* Ability to work independently and as part of a team
* Knowledge in making cocktails
* Knowledge of local and state alcohol laws, rules, and regulations
* Able to work flexible hours including nights, weekends and holidays
* Able to lift, push, and/or carry at least 30 pounds
* Able to stand for the duration of an event
We welcome the opportunity to support accommodations to achieve equity in our hiring process.
