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Branch Manager: Fredericksburg, TX Branch

3 months ago

Fredericksburg, United States Firstmark Credit Union Full time

** Branch Manager: Fredericksburg, TX Branch**

**Job Category****:** Fredericksburg **Requisition Number****:** BRANC001206 Showing 1 location **Job Details**

**Description**

Firstmark Credit Union was founded in 1932 by ten teachers with the goal of providing financial services to their peers. Because of our longstanding presence in San Antonio and our dedicated membership, we have grown to 11 retail locations with over $1B in assets. Our members love us because we take great care of their needs and all 300+ employees love us because of our exceptional culture. Our High-Five values Happy, Helpful, Honest, Humble and Hungryserve as the foundation for everything we do. We are proud to announce The San Antonio Business Journal has awarded Firstmark Credit Union the 2020 & 2021 Best Places To Work

**Job Summary:**

Reporting to the Vice President, Retail Experience, the Branch Manager is responsible for the overall retail growth and profitability of the financial center. The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivering superior member experience, service, and achievement of sales or productivity goals.

**Key Responsibilities:**

* Creates and facilitates a service and sales oriented environment in order to maximize sales and service productivity. In addition, identifies breakdown in internal processes and systems that impact member service and retention; administers sales growth, profitability, member satisfaction, and other business initiatives in partnership with the Director and other business partners; and exhibits a working knowledge of financial center operations to ensure maximum results with limited risks.

* Implements strategic initiatives by developing market-centric tactics and business plans to execute strategies in a consistent and focused manner; takes action to gain market share and mitigate loss of current market share; identifies opportunities for cross-functional/cross-departmental collaboration; and makes business development visits. In addition, attends Chamber functions and off-site events to communicate the Credit Unions competitive advantage.

* Ensures performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.

* Monitors controllable expenses; ensures all security measures are observed and all security equipment is functioning properly; and ensures the building facilities are properly maintained to include surrounding landscape and parking areas

* Develops and administers timely employee performance assessments to ensure expectations and goals are set, monitored and executed to include providing continuous and appropriate feedback on performance and reinforcement for improvement efforts and satisfactory progress. In addition, ensures that the financial center is adequately staffed with the best talent via effective interviewing, selection, and employee retention techniques.

* Performs other duties as required.

**Requirements & Qualifications:**

* High School Diploma or GED, required. Bachelors Degree in Business Administration, related field or equivalent preferred.

* At least 1-3 years experience in sales, marketing, or business development preferred.

* At least 1-3 years experience in leadership or management, preferred.

* Excellent leadership and management skills.

* Excellent sales, customer service, and interpersonal skills.

* Successful record of recognizing opportunities and cross-selling products and services to existing members and prospects.

* Excellent verbal and written communication skills.

* Excellent organizational skills and attention to detail.

* Ability to prioritize tasks, delegating when appropriate.

* Proficient with Microsoft Office Suite or related software.

* Demonstrated team building techniques to engage, encourage, and empower employees to be committed to the success of Firstmark Credit Union.

* Strong decision-making abilities which have significant impact on the branchs credibility, operations, and services.

As an employee of Firstmark Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, committed to our community and who embrace the opportunity to take charge of their careers. Check out some of our benefits

* Full Time & Part Time Employee Benefits

* 401(k)with matching incentives up to 6%

* Medical, Dental, and Vision Insurance

* Competitive Pay

* Employee Assistance Program

* Education Assistance

* Career Development

* Paid & Unpaid Volunteer Opportunities

* Generous Paid Leave

* Fitness Membership Discounts

* AND MORE

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)