Services Specialist

3 weeks ago

Hamilton, United States GE Aviation Full time

Job Description SummaryWe are excited to have the opportunity for a team member to support our civil customers (contracted and non-contracted) on the Dash 8 and SAAB Platforms and our Navy customer on the LCAC Platform. This role will focus on logistics and fulfilment activities for our customers. Reporting to the Dowty Propellers Sterling Customer Operations Management Leader, you will have a broad responsibility for fulfillment activities transacted through Sterling for the customer.Job DescriptionRoles and ResponsibilitiesManage the effective communication to the customer regarding order status on a weekly basisWork with operations team for status of customer units in shop and to ensure they are progressed through the shop on-time and in accordance with customer contract requirementsQuoting, shipping, and invoicing of customer unitsResolution of past due invoices when necessaryWork with materials team for material requirementsProblem solvingLean initiativesBack-up support to other Customer Order and Fulfillment Specialists as necessary to meet our customer contract requirementsRequired QualificationsBachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services and FulfillmentDesired CharacteristicsProficiency in the use of Microsoft Office packages including ExcelProficiency in the use of Government websites including IRAPT, WAWF, DCMA e-tools, CAV/RPEffective communication skillsStrong analytical skillsExperience of working in a Customer Services environmentAviation Industry experience, particularly dealing with military and export customers an advantageAbility to build relationships and influence others internally and externally to businessAbility to multi-task and prioritizeKnowledge of Government Property RegulationsKnowledge of Oracle Golf ERP preferredKnowledge of military shipment exportsThis role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No

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