OPEN INTERVIEWS

4 weeks ago


Dallas, United States Mass Markets Full time

Open Interviews - Call Center Representative Openings Apply for the Call Center Representative role at MassMarkets in Dallas, TX. Position Overview We are hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Experienced or entry?level candidates may apply. You will learn customer service and selling techniques while raising customer satisfaction. Location Dallas, TX Position Responsibilities Consistently service customers, providing efficient resolutions Expand product and service knowledge daily Build and support existing client relationships professionally Become a brand ambassador managing large accounts Escalate customer dissatisfaction to the managerial team Utilize systems and technology to resolve initial interactions Candidate Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Typing speed 20+ words per minute Basic knowledge of Microsoft Office Suite Basic understanding of Windows OS Highly reliable with regular attendance and punctuality Evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem solving, negotiation Customer service oriented (empathetic, responsive, patient, conscientious) Ability to multi?task, stay focused and self?manage Strong team orientation and customer focus Ability to thrive in fast?paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships Seniority Level Entry level Employment Type Full?time Job Function Customer Service Industry Consumer Services Employment Conditions Must be authorized to work in the country where the job is based Must submit Level II background and/or security investigation with a fingerprint Must submit to drug screening Compensation & Benefits Starting compensation is based on experience. Benefits include: Paid Time Off and paid holidays Incentives & rewards (cash bonuses, contests) Health benefits (medical, dental, vision) after specified periods Retirement savings plans Disability and life insurance Accident and critical illness insurance Career growth opportunities Paid training Fun, engaging work environment Casual dress code Physical Requirements Occupation: professional office environment. Duties largely sedentary; requires sitting/standing, using computer and telephone headset. Occasionally move around office, reach, lift up to 40 pounds. Reasonable Accommodation Policy in accordance with ADA. Applicants can request accommodations. Diversity and Equality Statement We embrace differences and provide a work environment free from discrimination. MCI does not discriminate based on prohibited characteristics and will consider qualified applicants with criminal histories per local and federal requirements. Application Information Walk?ins are welcome Monday?Friday 10:00?AM4:30?PM. Apply today #J-18808-Ljbffr



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