Retail Associate

2 weeks ago

Milpitas, United States Ghirardelli Chocolate Full time
**Immediate openings, ability to start in days**

Starting Pay - $17.70 per hour

Holiday Pay - 1.5x pay for worked holidays

Free Sundae or shake on every Shift

Employee Discount - 50% off everything

Quarterly Bonus opportunity

Store Hours - Monday - Thursday 11:00am - 8:00pm ; Friday - Saturday 10:00am - 9:00pm ; Sunday 11:00am - 8:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

Cashiering

  • Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
  • Process purchases according to Company guidelines and protocols
  • Entice Guests and increase Check Transactions utilizing Up-sell techniques
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Stocking and Pre-packing
  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
  • Guest Service
  • Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Maintain professional in all inquiries and encounters with Guests
  • Assist Co-workers, Supervisor, and Management in providing superior Guest Service
  • Gift-wrap as needed items for sale per Company Guidelines and Standards
  • Offer samples of approved product to all Guests
  • Be knowledgeable of product information, prices, and ingredients
Maintenance and Sanitation
  • Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
  • Maintain the stockroom in a clean and orderly fashion per Company Guidelines
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in a clean, sanitary condition

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