Patient Access Rep I CONDELL

4 weeks ago

Libertyville, United States Advocate Health Full time

Major Responsibilities:

  • Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary to register/admit patients from all payer classes.
  • Performs revenue cycle activities that prevent payment denials, increase cash collections and assures appropriate financial disposition of account balances.
  • Performs department general clerical and support duties..
  • Exhibits excellent customer service behaviors specific to point of service registration.


Education/Experience Required:

  • High school diploma or equivalent.
  • Experience handling money.
  • Prefers 2-3 years related experience in a healthcare setting (revenue cycle experience preferred) hospital, physician office or insurance company. Applicable education may be substituted.


Knowledge, Skills & Abilities Required:

  • Successful completion of a data entry assessment Effective organizational and prioritization skills Exhibits sophisticated interviewing, communication and negotiation skills. Possesses intermediate math and business writing skills Knowledge of office equipment Computer literate Demonstrated customer service skills. Must be able make change and count a cash drawer.


Physical Requirements and Working Conditions:

  • Ability to work in a fast-paced environment with established time constraints and emotional and sensitive situations. Employee is regularly required to sit, stand, walk, talk and hear. Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job. May bend, stoop, twist and reach in conjunction with the job requirements. May lift files, reference books, supplies, and other documents up to 10 lbs. May walk and push a wheeled cart with a computer and supplies weighing up to 50 lbs. This is both a sedentary and active position. Employee is regularly exposed to noise associated with working around others in an office setting. May be exposed to a variety of illness and medical conditions. Must be able and willing to work weekends, holidays and occasionally other shifts. Must be able and willing to rotate work environments, ED, OP/ADM, Rover, Check-In, Phone Desk, etc. May need to work shifts at off-site locations.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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