Patient Services Coordinator, Per Diem

2 months ago

Boston, United States Fenway Health Full time

Job Type Part-timeDescriptionUnder the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services. This is a per diem position working variable hours based on clinic needs. This is not a benefits eligible position. Representative Duties: Provide excellent customer serviceGreet each client with a smile and welcoming, professional mannerAnswer each phone call in a cheerful and professional mannerLog information on calls received, where required and maintains detailed and accurate recordsProvide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)Schedule appointments according to established procedureRefer unusual or difficult situations to supervisorAt all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible positionBe discrete when obtaining sensitive information from clientsEstablish and maintain effective working relationships with co-workers, supervisors and the general publicPerform reception duties in an efficient, professional and courteous mannerAccurately perform registration process for new and existing patientsAccurately register and enter new patient demographic data and insurance information in the systemVerify existing patients' demographic data and insurance information at each visit accurately record and enter any changes receivedCollect co-payments and agreed fees at check-inCollection of daily cash and audit proceduresCollect client payments and record in a timely and accurate mannerVerify all transactions at the end of the day and report all discrepanciesRun daily reports in a timely manner and according to written guidelinesPerforms other related job duties as requiredRequirements Minimum of high school graduate or equivalent.Computer experienceWillingness to work with a diverse patient population including gay men, lesbians, seniors, students, and othersCalm, patient, flexible, and understanding mannerAbility to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.Preferred Qualifications:Successful customer service backgroundPrevious experience in healthcare or medical office administrationBilingual Spanish/EnglishKnowledge of business proceduresExperience working with an ethnically, culturally, and racially diverse work staff We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Salary Description $24.77 per hour

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