Customer Service Account Specialist- Remote

1 month ago

Canton, United States Organogenesis Full time

**Customer Service Account Specialist- Remote**

**Canton, MA**

**Job Req code:** 916

**Category:** Customer Service

We have unique opportunities and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by **Empowering Healing.** We offer a strong benefits package, opportunities for growth, and the chance to contribute to our mission: to provide an integrated portfolio of healing solutions that improve lives while lowering the overall cost of health care.

This individual will maintain the customer master record, create/update accounts that submit new contracts, and maintain our hospital chain and GPO contracts to update our customer accounts accordingly. The hours for this position are Monday - Friday from 9:30am-6:00pm.

Key Responsibilities:

* Handle all incoming standard Direct Purchase Agreements and work with customer and sales representatives to gather all necessary paperwork.

* Create new customer accounts.

* Obtain signatures on agreements.

* Develop strong relationships with customers, Sales Representatives and other internal departments

* Responsible for adherence to all SOPs, protocols, policies, regulatory requirements and cGMPs (current Good Manufacturing Practices).

* Work with internal departments on special hospital chain or GPO contracts.

* Monitor customers that opt in or out of any special hospital chain or GPO contracts and update their accounts as necessary.

* Maintain the customer master record.

* Understand steps needed to resolve problems as they relate to day to day processes.

* Keep management informed of potential issues.

* Sales rep training/meetings/calls as needed/instructed by management.

* Other duties as needed and assigned by management.

**Requirements**

Preferred Education and Experience:

* Bachelors degree preferred

* 3-5 years' customer service or relevant experience

* Familiarity with contracts

* Experience working in a manufacturing environment, especially in the medical device, biotechnology or healthcare industries

Other Skills/Abilities:

* Flexibility in daily work schedule to meet the changing needs of the business.

* Ability to investigate problems related to price discrepancies.

* Ability to process all reporting timely and accurately.

* Ability to identify issues and provide solutions to management.

* Outstanding call handling, verbal and written communication skills

* Technologically savvy - familiarity with Microsoft Office and Excel are required, Microsoft Dynamics AX (ERP) knowledge a plus

* Strong attention to detail and follow-through

* Exceptional organizational and multi-tasking competence with the ability to perform effectively and accurately under strict deadlines

* Superior problem resolution skills

* Ability to work independently as well as collaboratively with management, fellow team members and personnel of all departments

* Dedicated to providing the highest level of customer service to both customers and outside sales force

* Motivated by a desire to improve both self and departmental functioning and quality through ongoing growth, development and a commitment to excellence.

Physical activities:

* Repeating motions that may include the wrists, hands, and/or fingers.

* Assessing the accuracy, neatness and thoroughness of the work assigned.

* Communicating with others to exchange information.

Physical demands:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Remaining in a stationary position, often standing or sitting for prolonged periods.

Environmental conditions:

* Sedentary work for primarily involves sitting/standing.

  • Customer Service Specialist

    1 day ago

    Canton, United States MidAmerica National Bank Full time

    Job DescriptionJob DescriptionJOIN A GROWING MIDAMERICA NATIONAL BANK!MidAmerica National Bank, a locally owned financial institution in central Illinois, has an excellent opportunity to join our Customer Service department as a full-time Customer Service Specialist. Established in 1933, MidAmerica National Bank provides financial services to local...

  • Customer Service Account Specialist

    3 weeks ago

    Canton, United States Checkpoint Systems Full time

    **Customer Service Account Specialist** * Canton, OH, USA * Full-time **Company Description** Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and...

  • Customer Service Account Specialist

    5 days ago

    Canton, United States Checkpoint Systems Full time

    **Customer Service Account Specialist** * Canton, OH, USA * Full-time **Company Description** Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and...

  • Customer Account Specialist

    1 week ago

    Canton, United States Automated Media Full time

    Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Fords Around the Wheel and Blue...

  • Customer Account Specialist

    2 weeks ago

    Canton, United States Automated Media Inc. Full time

    Who We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue...

  • Customer Account Specialist

    2 weeks ago

    Canton, United States Automated Media Full time

    Who We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford's Around the Wheel and Blue...

  • Customer Account Specialist

    6 days ago

    Canton, United States Automated Media Full time

    Who We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford's Around the Wheel and Blue...

  • Customer Account Specialist

    4 days ago

    Canton, United States Automated Media Full time

    Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Fords Around the Wheel and Blue...

  • Customer Account Specialist

    5 days ago

    Canton, United States Automated Media Inc. Full time

    Who We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue...

  • Accounting Specialist, Customer Collections

    2 weeks ago

    Canton, United States Medical Information Technology, Inc. Full time

    Job Type Full-time Description Accounting Specialists, Customer Collections work with our customers to collect outstanding invoices, research issues delaying payments both in-house and directly with customers, clearly document problems, and evaluate the actions needed to gain resolutions. As a member of the Accounting team, your job would involve: Reviewing...

  • Customer Services Specialist

    2 weeks ago

    Canton, United States Blume Global Full time

    ** Customer Services Specialist** **Job Category****:** Customer Services Group **Requisition Number****:** CUSTO01108 Showing 1 location **Job Details** **Description** As a Customer Service Specialist, you will provide both front line support to Blume Globals customers and users as well as initiate outbound calls/email campaigns to help grow Blumes...

  • Customer Services Specialist

    5 days ago

    Canton, United States Blume Global Full time

    ** Customer Services Specialist** **Job Category****:** Customer Services Group **Requisition Number****:** CUSTO01108 Showing 1 location **Job Details** **Description** As a Customer Service Specialist, you will provide both front line support to Blume Globals customers and users as well as initiate outbound calls/email campaigns to help grow Blumes...

  • Customer Service

    2 weeks ago

    Canton, United States Organogenesis Full time

    **Team Lead, Customer Service East** **Canton, MA** **Job Req code:** 937 **Category:** Customer Service We have unique opportunities and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by **Empowering Healing**. Organogenesis is seeking a Team...

  • Customer Service

    6 days ago

    Canton, United States Organogenesis Full time

    **Team Lead, Customer Service East** **Canton, MA** **Job Req code:** 937 **Category:** Customer Service We have unique opportunities and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by **Empowering Healing**. Organogenesis is seeking a Team...

  • Customer Care Center Specialist

    2 weeks ago

    Canton, United States Community Bank System Full time

    Overview At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Customer Care Center Specialist

    5 days ago

    Canton, United States Community Bank System Full time

    Overview At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Customer Care Center Specialist

    2 weeks ago

    Canton, United States ThisWay Full time

    Job DescriptionJob DescriptionOur partner is seeking a Customer Care Center Specialist for a position located in Canton, NY. The role focuses on delivering high-quality financial services and products with personalized customer care. The selected candidate will enjoy competitive compensation, benefits, and opportunities for professional growth in an...

  • Customer Care Center Specialist

    2 weeks ago

    Canton, United States This Way LLC Full time

    Our partner is seeking a Customer Care Center Specialist for a position located in Canton, NY. The role focuses on delivering high-quality financial services and products with personalized customer care. The selected candidate will enjoy competitive compensation, benefits, and opportunities for professional growth in an equal-opportunity workplace....

  • Customer Care Center Specialist

    6 days ago

    Canton, United States ThisWay Full time

    Job DescriptionJob DescriptionOur partner is seeking a Customer Care Center Specialist for a position located in Canton, NY. The role focuses on delivering high-quality financial services and products with personalized customer care. The selected candidate will enjoy competitive compensation, benefits, and opportunities for professional growth in an...

  • Customer Relations Specialist

    6 days ago

    Canton, United States Dollar Bank Full time

    Job Function/Purpose: The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes. Customer Relations Specialist promptly and courteously answers all incoming phone calls. Specialists resolve customer...