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Meetings & Special Events Manager

4 months ago

Avon, United States Marriott International Inc Full time
Job Description

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

•High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

•2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

•Researches and analyzes new products, pricing and services of competition.

•Assists in apprising property of all groups that will impact property operations.

•Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.

•Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

•Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

•Creates opportunities to upsell during event planning.

•Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

•Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

•Sets a positive example for guest relations.

•Interacts with guests to obtain feedback on product quality and service levels.

•Responds to and handles guest problems and complaints.

•Empowers employees to provide excellent customer service.

•Ensures employees understand expectations and parameters.

•Strives to improve service performance.

•Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

The salary range for this position is $61,000 to $76,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

The application deadline for this position is 28 days after the date of this posting, 6/11/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Con ms de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiencias tan excepcionales que el husped recuerda durante mucho tiempo, incluso cuando ya se ha ido. Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen xito cuando estn empoderados para ser creativos, amables y compasivos.

Todos los das, establecemos los estndares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huspedes.

Tu funcin ser asegurarte de que los "estndares de oro" de The Ritz-Carlton se cumplan con amabilidad y atencin todos los das. Los estndares de oro son la base de The Ritz-Carlton, lo que nos gua para que cada da sea mejor que el anterior. Gracias a esta base y la creencia de que nuestra cultura conduce al xito, The Ritz Carlton se ha ganado la reputacin de marca mundial lder en el sector hotelero de lujo. Como parte del equipo, aprenders y pondrs en prctica los estndares de oro, como la promesa del empleado, el credo y los valores de servicio. Adems, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.

Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International. Estars donde puedes llevar a cabo tu mejor trabajo, comenzars a cumplir tu propsito, formars parte de un increble equipo mundial y te convertirs en tu mejor versin.