Customer Support Representative, Atlas

2 weeks ago


Portland, United States Faria Education Group Full time

**Customer Support Representative, Atlas**

Client Services:Customer Support Portland - Remote, Oregon Department **Client Services:Customer Support** Minimum Experience **Mid-level** Compensation **$45,000 annually** * Product knowledge, the hows and whys of using Atlas

* The nuts and bolts of Atlas as a SaaS business

* The role of support and why good customer experiences matter

* The context and workflows of Americas schools and how to best support them

* Advanced Customer Support: Organizing next-level customer success through new documentation, training programmes, and events.

* Sales & Marketing: Organizing marketing campaigns and taking responsibility for incremental sales growth.

* New Products: Moving vertically to support the launch of new products

* Management: Learning the nuts and bolts of SaaS business management and moving to a directorship with P&L responsibility.

* Excellent verbal and written communication skills

* High-energy and outgoing

* Fast learner

* Detail oriented, follows things through to completion, dependable

* Clear and engaging presentation skills

* 1-2 years experience in customer support or account management

* Other languages useful but not required

* Eligible to work in the United States

* Experience in the tech or education industry a plus

* $45,000 annual salary

* PTO for vacation, sick, holidays and other life events

* Medical, dental, vision, life and disability insurances

* Monthly health and wellness allowance

* 401k

* Professional development activities & budget

* Various employee recognition programs and company sponsored social events

* Unlimited books budget

Location Portland - Remote, Oregon Department Client Services:Customer Support Minimum Experience Mid-level Compensation $45,000 annually


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