Customer Support Representative, Atlas
2 weeks ago
**Customer Support Representative, Atlas**
Client Services:Customer Support Portland - Remote, Oregon Department **Client Services:Customer Support** Minimum Experience **Mid-level** Compensation **$45,000 annually** * Product knowledge, the hows and whys of using Atlas
* The nuts and bolts of Atlas as a SaaS business
* The role of support and why good customer experiences matter
* The context and workflows of Americas schools and how to best support them
* Advanced Customer Support: Organizing next-level customer success through new documentation, training programmes, and events.
* Sales & Marketing: Organizing marketing campaigns and taking responsibility for incremental sales growth.
* New Products: Moving vertically to support the launch of new products
* Management: Learning the nuts and bolts of SaaS business management and moving to a directorship with P&L responsibility.
* Excellent verbal and written communication skills
* High-energy and outgoing
* Fast learner
* Detail oriented, follows things through to completion, dependable
* Clear and engaging presentation skills
* 1-2 years experience in customer support or account management
* Other languages useful but not required
* Eligible to work in the United States
* Experience in the tech or education industry a plus
* $45,000 annual salary
* PTO for vacation, sick, holidays and other life events
* Medical, dental, vision, life and disability insurances
* Monthly health and wellness allowance
* 401k
* Professional development activities & budget
* Various employee recognition programs and company sponsored social events
* Unlimited books budget
Location Portland - Remote, Oregon Department Client Services:Customer Support Minimum Experience Mid-level Compensation $45,000 annually
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