Pathways Navigator

Empath Health is currently seeking a Pathways Navigator to join our team.

Mon-Fri 8:30a-12:30p

The role of the Pathways Navigator is to work directly with all Empath Health service lines and with community partners to ensure those who are not currently enrolled in services have optimal access to the Empath Health Integrated Network of Care through case management.

Duties/Responsibilities:

• The Pathways Navigator is responsible for the case management of clients who are not taken under service (NTUC) with Empath Health for up to twelve months.
• Collaborates with Pathways IDG regarding client care needs and provides the "right care at the right time" to ensure optimal access.
• Gathers information related to patient's present condition/status, current and future plan of care, and identifies any barriers to optimal care.
• Provides resources, education and support to clients, family and care partners regarding decision making.
• Advocates for and oversees the transition of care from Pathways to any services needed.
• Assesses the need for resources outside the Empath Health Integrated Network of Care.
• Communicates and documents according to agency practices and guidelines.
• Works directly with Care Navigation, Admission Team, Leadership, Liaisons, and IDG staff to meet the needs of those we serve.
• Works directly with other departments within Empath Health including but not limited to Finance, Reimbursement, Organizational Excellence and IDG's to bridge any gaps in obtaining services for clients.
• Promotes positive rapport and presentation in all interactions.
• Openly communicates client/family needs to all others involved in the patient's care in accordance with Empath Health Communication Practices.
• Continually promotes, articulates, and models the vision, mission, and values of Empath Health
• Keeps compassion and empathy at utmost priority.
• Seizes every opportunity to interact with clients to better understand their perspectives, expectations, and concerns regarding care needs so that services can be refined to align with their expectations.
• Completes documentation within the appropriate electronic medical record in accordance with Empath Health policies, processes, guidelines, and HIPAA guidelines.
• Prepares and maintains program reports at the discretion of Leadership.
• Maintains a current list of community resources for all Empath Health catchment areas.
• Works alongside the Community Mobile Outreach Team (CMOT) and community partners to increase Empath Health awareness in the community and to provide resources to those in need.
• Performs other duties as specified by Care Navigation Leadership.

Qualifications/Requirements:

• Education and/or Experience:High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
• Excellent multi-tasking and critical thinking skills
• Excellent typing and computer input skills
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel)
• Knowledge of Netsmart/MyUnity preferred
• Knowledge of HIPAA compliance regulations
• Basic knowledge of hospice and non-hospice related healthcare and community resources
• Basic knowledge of medical terminology
• Basic knowledge of healthcare reimbursement

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers, and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive, and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity, and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff, and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community

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