CUSTOMER SERVICE DELIVERY DRIVER

4 months ago

Johnstown, United States Kroger Full time
Job Description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

  • Provide excellent customer service while delivering orders to the customer
  • Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
  • Ensure a high degree of professionalism and personal presentation when interacting with customers
  • Drive a company vehicle safely and in accordance to Kroger's driving standards
  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
  • Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
  • Control and maintain an accurate record of customer deliveries
  • Assist fellow drivers that may encounter difficulties while out delivering
  • Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
  • Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
  • Complete pre-inspections check of company vehicle before use and report any defects to supervisor
  • Operate company provided technology devices for mapping and customer interaction
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
  • Valid driver's license
  • Excellent communication and customer service skills
  • Must annually pass a DOT regulated medical exam
  • Must have a good driving record
  • Ability to operate a delivery van and handheld tablet device
  • Must be able to lift up to 50 lbs. with or without reasonable accommodation
  • Must be at least 21 years old
  • May require chauffer's license in some states
Desired Previous Job Experience/Education:
  • High School Diploma or GED
  • Any customer service experience
  • Any deliver driver experience
About Us

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family

About the Team

Jobs at Kroger Logistics: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional, and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts, and opportunities to gain experience, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity, and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of benefits we offer our associates.

Health & Well-Being Benefits:
  • Health care benefits
  • Paid time off such as vacation, sick leave, and parental leave
  • Mental and emotional support resources through our Employee Assistance Program
Financial Benefits:
  • Participation in retirement plan benefits, subject to certain eligibility requirements
  • Group term life insurance, subject to certain eligibility requirements
  • Associate discounts
Growth and Development Benefits:
  • Tuition reimbursement, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements.
  • Robust internal training and development resources to grow your career.

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you will love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you

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