Intake Specialist

About the Organization Known for our outstanding customer service and unbeatable results, Disparti Law Group has been named One of the Most Influential Law Firms in America by Trial Lawyer Magazine. Utilizing diverse talents and a deep-seated drive to succeed, Disparti Law Group consistently delivers on our greatest commitment-achieving the absolute best results for our clients.Our office provides a great work environment. Supportive, collaborative, and friendly. We believe in a team approach to best serve our clients, and our team members are the firm's biggest asset. We also are very active in giving back to the communities we serve through office-wide participation in community engagement. Open Date 4/15/2024 Position Intake Specialist Category Operations DescriptionOur Intake Specialist (ICE) is responsible for answering all advertisement lines (prospect lines) in a timely manner, as well as guiding prospective clients through the appropriate questionnaires in order to determine if the Firm is able to move forward with a case.The two most important items an Intake Specialist must focus on is 1) providing the best customer service to all callers, and 2) ensuring that all documents needed to move forward with a case are received back from the potential client.Primary Responsibilities: Answer all client calls received on the Firm's advertisement lines in a timely manner. Enter all information collected without error, including grammar, addresses, salutations, medications, etc. Look up addresses to ensure they are being entered in properly to the Case Management Systems. Complete questionnaires in their entirety to ensure no information is missing. Ensure notes are created in the Description of Incident section to provide additional details. Complete any leads listed in the Case Management Systems that are unassigned and need follow up. Follow up on leads the required number of times in a timely manner. Continually follow up on leads that unresponsive. Follow up on documents that have not yet been received. Handling a minimum of 25 LIVE calls per week. More is desired - some intake specialists handle as many as 80 per week. Any other miscellaneous requests from management.Responsibility of all staff: Returning all voicemails within a 48-hour window (business days). Responding to emails in a timely manner. Working with all staff in a professional and kind manner. Providing clients with a positive experience and maintaining a good, professional relationship with them at all times.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee must be able to see, talk, hear and use hands and fingers in performing majority of work. The employee is frequently required to reach with hands and arms. The job requires the employee to have dexterity in using a telephone, computer keyboard, and a computer mouse while seated at a desk. The employee is occasionally required to stand, walk, climb, or balance. The employee frequently moves within the building to interact with fellow staff. Must be able to operate standard office equipment, such as computer, calculator, fax machine, photocopier, etc.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is required to work in an office environment and the noise level is usually quiet to moderate.Work Schedule:Each member of the ICE Department has a set schedule. This ensures that the phone lines are properly covered during times of need. This schedule needs to be adhered to as best as possible unless a temporary schedule change has been discussed with and approved by your Supervisor. Your scheduled hours are 9:00 am to 6:00 pm ET.Compensation: $16/hourBenefits40 hours Sick Leave80 hours PTO (prorated for first year of hire)9 paid holidaysFlorida Blue Health Insurance OptionsPrincipal Vision and Dental Options401k planExempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Shift -not applicable- Position Requirements Minimum/Required Qualifications: The ability to follow instructions and complete tasks efficiently. Physically able to perform duties assigned at sufficient speed. Effective communication skills. Able to work well with others. Able to work in a fast paced, high-volume environment. The ability to read and write in English. Functional computer skills, i.e. Office, Outlook, legal applications, typing. The ability to read and write in English. Functional computer skills, i.e. Office, Outlook, legal applications, typing.Desired Qualifications: The ability to read and write in Spanish is a plus. Multi-tasking ability - ability to work in several programs at one time. High energy. Detail oriented. Mature ability to use judgment and be dependable. Punctual. Self-sufficient. Location Florida Office EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.