Memory Care Director
4 weeks ago
Memory Care Director
Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.
Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Memory Care Director's to become part of our family. We invite you to take your first step toward a rewarding career with us
What we offer
Competitive wages
Flexible shifts
Paid training & uniforms
Growth opportunities
Bonus & incentive programs
Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.
The Memory Care Director (MCD) serves as the dementia care expert for the community, leads all aspects of the Memory Care Program and plays a pivotal role in ensuring the well-being, safety, and comfort for our Currents residents. Primary responsibilities include oversight of memory care staff, implementation of Maplewood standards and best practices, and development and implementation of specialized service plans tailored to the unique needs of each resident. By closely collaborating with other department heads, family members, program staff and care staff, they ensure the delivery of the highest quality of care, lifestyle, therapeutic environment and interventions. The Director is also responsible for continuous staff training on the latest memory care best practices, monitoring resident progress, and adjusting approaches and protocols as needed. Additionally, they liaise with families to provide regular updates, support, and education. Finally, the Memory Care Director ensures compliance with state regulations and company policies and works to create a nurturing environment that promotes dignity, wellbeing, engagement, safety and a high quality of life for our residents living with dementia.
Management Responsibilities
Hires, trains, schedules, supervises, directs and evaluates Memory Care program associates
Provides coaching, counseling and performance reviews on all Memory Care associates
Demonstrates strong leadership, communication, and teamwork skills
Demonstrates excellent organization and time management skills
Oversees recruitment gateway for memory care associates
Supervises all memory care program associates, including RSAs, MCAs, and MCCs
Completes monthly schedules for all RSAs, MCAs, and MCCs in UKG to budget shift requirements
Monitors all memory care program associates assigned tasks
Updates communication log, Voice Friend, RSA Assignment Sheets and Wellness Number list with new employees
Conducts monthly pendant and wall alarm checks
Supports payroll with the daily reviewing of timesheets and entering missed punches forms/vacation requests into UKG
Orders necessary resident care supplies including incontinence supplies
Performs scheduling, progressive counseling and annual performance reviews for all memory care program associates
Staffs the Program to meet the needs of the population within the approved budget
Ensures Memory Care Program meets all federal and state regulations and company standards
Demonstrates requisite knowledge, skills and abilities consistent with the duties & responsibilities of this position
Collaborates effectively and professionally with department heads to meet the needs and expectations of residents and their families
Relates professionally and positively to residents, physicians, government regulators, incoming visitors and associates at all levels
Provides ongoing communication to the Resident Service Director, Executive Director and other department heads regarding staffing issues or concerns
Care, Service Plans and Wellness
Collaborates with RSD on all memory care services plans
Participate in the review of individual residents’ service plans with other team members and regularly document elements of their status.
Participates in weekly tracking meetings to assure that daily information and observations by MCD is communicated effectively
Ensures Residents are all groomed and dressed properly and according to personal preferences (i.e. jewelry, clothing style, etc.).
In collaboration with the Resident Service Director, ensures proper outside services are utilized for residents (psych, PT, hospice, etc.).
Ensures care is scheduled according to the resident’s lifestyle, needs and desires.
In collaboration with Resident Service Director, ensures all prospects for memory care have a diagnosis of dementia and meet all the criteria for admission.
In collaboration with the Resident Service Director, provides a pre-admission screen assessment per MSL standards
Ensures all resident care documentation is completed by care staff prior to end of shift.
Coordinates and facilitates family meetings for all memory care residents.
Provides stand-up/inter-shift huddles for all memory care neighborhood staff.
Staff Training
Provides Person Centered Dementia Care Training to all new staff during general orientation and ensures all staff are trained on PCDC
Provides monthly dementia-related in-services to all associates
Provides coaching, mentoring and “micro” trainings regularly and consistently to empower and support staff in their roles
Ensures all staff have the minimum training requirements per MSL standards
Sales & Marketing
Assists with touring and providing information about our memory care program to families of perspective residents.
Is available to sales and marketing team to present to outside groups and organizations from time to time
Coordinates annual Alzheimer’s Association Walk Team and logistics.
Develops and distribute monthly newsletter.
Develops and maintain contact with community agencies, organizations, and area health care professionals through outreach and hosting.
Dining Program
Ensures all residents are able to participate in the meal program as independently as possible.
Ensures associates are providing supervision in the dining room and are offering necessary assistance to residents.
In collaboration with the Culinary Service Director, ensures proper nutrition, snacks and hydration are provided throughout the day.
Ensures tables are set with all needed utensils (including knife) and Table clothes, cloth napkins, and centerpieces are in place.
Ensures adaptive devices that have been recommended by OT & Speech, are care planed and utilized.
Ensures adequate meals are available for residents who may not eat at normal mealtimes.
Ensures menus are posted or are available to residents for lunch and dinner.
Ensures show plates are used for residents to assist them in making menu choices prior to ordering.
Maintains a resident diet book that include a picture of each resident, their current diet, any special food consistency and food allergies for staff to utilize as a reference when serving meals.
Compliance & Safety
Follows emergency procedures.
Understands and implement all safety practices and procedures.
Conducts daily environmental rounds in all apartment and common areas to ensure they are safe, in good repair and any items that has the potential to be harmful is stored appropriately.
Ensures all mag locks and safety devices are working to prevent elopement.
Ensures all memory care associates have and are using our communication system.
Ensures staff mobile devices are in good working order.
Ensures elopement kits are fully stocked and ready to use in case of a missing resident.
Provides a behavioral brainstorming meeting weekly to discuss resident behaviors and works as a team to provide non pharmaceutical approaches to deal with disruptive behaviors.
Implements behavior logs for residents who have a history of aggression or agitation.
Ensures associates are utilizing the behaviors logs to report new behavioral occurrences.
Ensures there is an elopement binder for each community with resident photos in place.
Communication
Provides outstanding customer service to all residents, family members, responsible persons, and visitors of residents in the community
Possesses a sincere passion for working with our senior population.
Is creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented.
Is able to effectively manage assistants and volunteers.
Displays patience, tact, enthusiasm and a cheerful disposition.
Creates a positive atmosphere with an engaging variety of activities
Promotes Maplewood in a positive manner and effectively communicate the organizations values to residents, visitors, co-workers and the community.
Family Education & Support
Provides family education on issues or topics related to dementia care
Provides a monthly family support group meetings.
Provides frequent communication with families including sending calendar newsletters, pictures, emails, and phone calls; providing positive, reassuring communication.
Maintains a community Memory Care Resource Library for families and associates to utilize.
Volunteers
Implements volunteer program which includes recruitment, interviewing, training and annual recognition.
Implements community policy regarding volunteers.
Trains all volunteers who will working the memory care neighborhood in dementia care.
Implements volunteer schedule.
Develops and implements intergenerational program with local organizations, schools and clubs.
Develops and implements a volunteer pet therapy program that follow all state and local government rules regarding pets.
Education/Experience/Licensure/Certification:
A degree in social work, nursing, psychology, gerontology or therapeutic recreation or related field; non-degree individuals with at least 5 years direct dementia-related resident experience preferred
Must have minimum two (2) years' experience within a senior living environment specializing Alzheimer’s and other dementia-related diseases in a “hands-on” supervisory capacity
At least 1-year experience managing staff, including coaching, counseling and progressive disciplinary action
Must possess a passion for working with seniors with dementia and improving their quality of life.
Has a thorough understanding of Alzheimer’s and other dementia-related diseases.
Has excellent communication, organization and time management skills.
Has basic typing skills and computer knowledge; familiarity with MS Word, Excel, Publisher and creative software.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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