Parts Call Center Representative

2 weeks ago

Olympia, United States Western Star Northwest Full time

Overview:

Built upon over 35 years of helping customers satisfy their transportation needs, Gordon Truck Centers, Inc. (GTC) is an expanded network of 15 dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Responsibilities:

The Parts Call Center position is responsible for providing accurate and timely price quotes and other information to customers for all our store locations, using the Company telephone system, with a high degree of efficiency, and to sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills.

Not located near Olympia, WA? No problem We may be able to support this role at one of our other WA or OR locations. Just ask

Qualifications:

Examples of Essential Functions of the Job

  • Provide excellent support to our customers. Locate available parts using identified resources for when the dealership is out of stock of requested parts.
  • Greet and assist customers with parts orders and questions using the Company telephone system.
  • Use and operate a multi-line telephone system, computer and computer programs (such as Microsoft Office, Excel, typing) with efficiency and accuracy.
  • Invoice and process credit card transactions.
  • Manage workflow in a face paced environment, with the ability to provide excellent customer service.
  • Manage tasks in a well-organized and detail oriented manner.
  • Respond to customer and supplier inquiries about order status, changes or cancellations.
  • Build relationships with internal and external customers.
  • Other duties as assigned.

Job Requirements

Education: High school diploma or equivalent preferred.

Other: Must be able to operate a computer and telephone

Experience: previous customer service and parts experience required.

Skills: Must be professional and safety minded at all times. Good communication skills. Good customer service skills. Ability to prioritize and multi-task and work in a fast-paced environment. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successful perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Will be up and down from desk during work shift. Extensive use of telephone and computer monitor and keyboard.

Environmental Demands: Primarily indoor work. Moderate noise level in office environment.

Hours: to be determined

CONCLUSION

We are an equal opportunity employer.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

  • Commercial Vehicle Parts Call Center Agent

    4 days ago

    Olympia, Washington, United States Western Star Northwest Full time

    Career OpportunitiesGordon Truck Centers, Inc. (GTC) offers a range of career opportunities across our dealership network, with a focus on delivering exceptional customer service and support.We are seeking an experienced Commercial Vehicle Parts Call Center Agent to join our team, providing exceptional customer service and support for our customers.The ideal...

  • Truck Parts Customer Service Representative

    4 days ago

    Olympia, Washington, United States Western Star Northwest Full time

    Company OverviewGordon Truck Centers, Inc. (GTC) is an expanded network of 15 dealerships, operating as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii.We offer a range of career opportunities across our dealership network, with a focus on delivering exceptional customer service and support.Job ResponsibilitiesThe Truck Parts...

  • Heavy Duty Truck Parts Specialist

    3 days ago

    Olympia, Washington, United States Western Star Northwest Full time

    At Western Star Northwest, we are committed to delivering exceptional service to our customers. As a Parts Call Center Representative, you will play a vital role in providing timely and accurate price quotes, using the Company telephone system with a high degree of efficiency. Your excellent customer service skills will enable you to effectively communicate...

  • Center Support

    17 hours ago

    Olympia, Washington, United States The Salvation Army USA Western Territory Full time

    DEPARTMENT: OLYMPIA CENTERPOSITION TITLE: CENTER SUPPORTSTATUS: NON-EXEMPT, On CallSUPERVISOR: Business AdministratorGENERAL STATEMENT:The Salvation Army is a branch of the Christian Church, and the goal of all programs is the spiritual regeneration of all people.The Salvation Army Center program provides 24/7 enhanced shelter and related services for adults...

  • Part Time Sales Representative

    6 days ago

    Olympia, Washington, United States Hertz Part time

    We are seeking a Part Time Sales Representative to join our Hertz Local Edition team. As a key contributor, you will provide exceptional customer service and sell Hertz products and services to meet customers' travel needs.Key Responsibilities:Offer ancillary products and services to enhance customers' travel experience.Sell and maximize revenue on core...

  • Care Coordinator I

    1 week ago

    Olympia, Washington, United States One Call Full time

    & Requirements Join Our Team and Make a Difference Are you looking for a n impactful role where you finish the workday knowing you helped someone? Whether you're part of our care coordination team or p laying a supporting role, the work our colleagues do every day helps us collectively reach our mission of ge tting people the care they need when they need...

  • Customer Service Representative

    6 days ago

    Olympia, Washington, United States Olympic Plumbing Technology LLC Full time

    Olympic Plumbing Technology LLC is a family-owned, premier provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality solutions. We thrive on our values of Integrity, Honesty, Respect, and Teamwork, creating a positive impact on the lives of our customers, co-workers, and community.We are grateful for...

  • Auto Parts Coordinator

    1 week ago

    Olympia, Washington, United States Classic Collision Inc Full time

    Auto Parts Coordinator $26-$28/hr Depending on Experience Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we...

  • Customer Service Representative

    3 days ago

    Olympia, Washington, United States South Puget Sound Community College Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will provide exceptional support to students, staff, and the public by answering inquiries, resolving issues, and providing information about college policies and activities.You will work closely with our...

  • Phone Support Representative

    3 days ago

    Olympia, Washington, United States Olympic Plumbing Technology LLC Full time

    We are seeking a dedicated Phone Support Representative to join our team at Olympic Plumbing Technology LLC. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients via phone calls.Company OverviewOlympic Plumbing Technology is a full-service provider of plumbing and drain cleaning services...

  • Sales and Service Representative

    4 days ago

    Olympia, Washington, United States GTN Technical Staffing Full time

    Sales and Service Representative HIGHLIGHTS Location: ​​​​​Tacoma or Olympia WAPosition Type: ​​​Direct Hire Hourly / Salary: Based on Experien ce Residency Status: US Citizen or Green Card Holder ONLY Our client is looking for a Sales and Service Representative to join their team Job Description:Maintaining long-term relationships,...

  • Client Services Representative

    5 days ago

    Olympia, Washington, United States Broadridge Financial Solutions , Inc. Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing We are seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be...

  • Home Health LVN

    2 weeks ago

    Olympia, United States Providence Full time

    Providence is calling for Licensed Practical Nurses (LPNs) to Providence Mother Joseph Care Center in Olympia, Washington. You will thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Learn why nurses choose to work at Providence by visiting our Nursing Institute page. Join our team at...

  • Customer Service Representative

    2 weeks ago

    Olympia, Washington, United States Olympic Plumbing Technology LLC Full time

    Customer Service Representative Are you extremely friendly and comfortable talking on the phone? Would you like to work for a company that is genuinely grateful for its team? Are you looking to make the leap to a stable, professional job with full benefits? If so, please read on Olympic Plumbing Technology in Olympia, WA is looking to hire a full-time...

  • Financial Clearance Representative

    6 days ago

    Olympia, Washington, United States Providence Health & Service Full time

    Role DescriptionWe are seeking a detail-oriented Financial Clearance Representative to join our team. In this role, you will be responsible for ensuring accurate and timely financial clearance of patient accounts.Main ResponsibilitiesContacting patients and families to discuss financial clearance options.Reviewing and processing patient accounts for accuracy...

  • Regional Business Development Representative

    6 days ago

    Olympia, Washington, United States FUJIFILM Corporation Full time

    About the RoleThe Regional Business Development Representative will be responsible for driving sales revenue and overall market share within a designated territory. Key duties include pursuing new business opportunities, implementing strategic business plans to achieve a 10% annual increase in market share, and maintaining current customer accounts through...

  • Customer Service Representative

    1 week ago

    Olympia, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver...

  • Hertz Rental Representative

    3 days ago

    Olympia, Washington, United States Hertz Part time

    Role Overview As a key member of the Hertz Local Edition team, the Part Time Customer Service and Sales Associate represents the Hertz brand and is responsible for providing excellent customer service. In this commission-based role, you will be expected to sell Hertz products and services effectively, meeting the customer's travel and insurance replacements...

  • Financial Services Representative

    3 days ago

    Olympia, Washington, United States Sound Credit Union Part time

    Job OverviewSound Credit Union is seeking a skilled Part-Time Teller / Member Service Representative to join our team at the Olympia Branch. This role involves providing exceptional member service, handling financial transactions, and responding to inquiries.In this position, you will be the first point of contact for our members, assisting with various...

  • Customer Service Representative

    5 days ago

    Olympia, Washington, United States Ziemek Dental Laboratory Inc Full time

    Ziemek Dental Laboratory Inc. is a leading provider of dental solutions with nearly 30 years of industry experience.We are seeking a skilled Customer Service Representative to join our team in an immediate opportunity for a Case Entry Operator I.This role involves accurately and quickly entering information related to the manufacturing process, including...