Customer Service Desk Full Time

3 months ago

Haverhill, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJs

BJs pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

? 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
  • We strive for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.

Members:

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily
    • All items stocked and promotional plans executed
    • Maintain visible accurate signage
    • Clean and organized, inside and out

Know your Business:

  • Understand how to access and read production and/or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

  • Drives and promotes the BJs value proposition regarding acquisition, retention, perks, and the Member experience.
  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Exhibits clear understanding of all BJs Membership options, and Co-Brand credit card.
  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

Qualifications

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement
  • Basic math skills preferred.
  • Computer proficiency preferred.

Environmental Job Conditions

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

  • Customer Service Representative

    1 month ago

    Haverhill, Massachusetts, United States Wingate by Wyndham Charleston Airport Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Wingate by Wyndham Charleston Airport. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Greet and check-in guests in a friendly...

  • Full Time Bilingual Customer Service Representative Insurance

    1 day ago

    Haverhill, United States Almanzar Insurance Services LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Full Time Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiriesProvide information about the products and servicesDocument and update customer...

  • Customer Service Representative II Phones Lead

    1 week ago

    Haverhill, Massachusetts, United States SaviLinx Full time

    Job OverviewThe Customer Service Representative II Phones provides exceptional customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position.About the JobWe are...

  • Hotel Front Desk Manager

    1 week ago

    Haverhill, Massachusetts, United States Lexima Full time

    OverviewLexima is a leading hotel management company seeking a detail-oriented Night Auditor to manage the front desk during overnight shifts. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.SalaryThe estimated salary for this position is $45,000 - $55,000 per annum, depending...

  • CUSTOMER SERVICE ADMIN

    1 week ago

    Haverhill, United States Metropolitan Linen Service Corp Full time

    Job DescriptionJob DescriptionDo you want to join a high growth company committed to employee development and promotion? Be part of a dynamic team of people with diverse backgrounds, experience, and talent. At Metropolitan, we've created an exceptional working environment where employees are treated as assets and family members. Incentives to work at...

  • Customer Service Representative Part Time

    1 week ago

    Haverhill, Massachusetts, United States PetSmart Full time

    PetSmart is hiring a Customer Service Representative to work part-time in our retail store. As a key member of our sales team, you will be responsible for welcoming customers, processing transactions, and ensuring the safety of all living pets in our store. You will also help pet parents find the products they need, providing excellent customer service and...

  • Customer Service Representative

    2 weeks ago

    Haverhill, Massachusetts, United States Athens Pizza of Haverhill Full time

    Job Title: Counter HelpWe are seeking a highly skilled and experienced Counter Help to join our team at Athens Pizza of Haverhill.Salary: $12.50 - $15.00 per hour (based on experience)Job Type: Full-timeShifts: Morning Shifts 11am-5pm, Night Shift 5pm-10pmResponsibilities:Process customer orders efficiently and effectivelyInvestigate and resolve customer...

  • Teller and Customer Service Professional

    2 weeks ago

    Haverhill, Massachusetts, United States Pentucket Bank Full time

    Pentucket Bank seeks a highly motivated and customer-focused individual to fill the role of Relationship Banker. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.The estimated salary for this position is $58,000 - $68,000 per year, depending on experience. This...

  • Customer Service Representative

    3 weeks ago

    Haverhill, Massachusetts, United States Scotchman Full time

    Company OverviewWe are a leading convenience store chain that offers a unique shopping experience. Our stores are designed to provide a welcoming atmosphere and a wide range of products to meet the needs of our customers.Salary and BenefitsEstimated Salary: $13/hour, plus opportunities for overtime and bonuses.Paid Time Off: Earn time off to relax and...

  • Customer Service Expert

    3 weeks ago

    Haverhill, Massachusetts, United States State Farm Insurance Full time

    Job OverviewAs a Customer Service Representative at State Farm Insurance, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service. This includes handling customer inquiries, resolving issues, and providing information about our insurance products and services.Duties and...

  • Customer Service Representative

    3 weeks ago

    Haverhill, Massachusetts, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are looking for individuals with exceptional customer service skills to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for greeting customers, taking orders, and providing outstanding service. Key Responsibilities:Greet customers and take orders with a...

  • Customer Service Representative

    6 days ago

    Haverhill, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a permanent employment opportunity in Burlington, Massachusetts, for a committed Customer Service Representative. In this role, you will primarily be responsible for handling inbound calls, maintaining customer records, and ensuring efficient data entry. This position is based in an office setting and forms a...

  • Customer Service Representative

    3 weeks ago

    Haverhill, Massachusetts, United States Michael's Inc Full time

    At Michaels, we are seeking a Part-time Customer Service Representative to join our team. This role is an excellent opportunity for individuals who enjoy working in a fast-paced retail environment and providing exceptional customer service. As a Customer Service Representative, you will be responsible for helping customers find the products they need,...

  • Customer Service Representative

    3 weeks ago

    Haverhill, Massachusetts, United States Scotchman Full time

    About the JobWe're looking for a talented and dedicated Customer Service Representative to join our team at Scotchman. In this role, you'll be the face of our brand, providing top-notch customer service, answering questions, and resolving issues promptly and professionally.Key Responsibilities:Engage with customers, build rapport, and provide personalized...

  • Customer Service Representative

    3 weeks ago

    Haverhill, Massachusetts, United States Stokes Automotive Group Full time

    Join Our TeamWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for assisting customers with part selection, order processing, and other inquiries.Key ResponsibilitiesCustomer Service: Assist customers in selecting the required parts, answer...

  • Customer Service Representative

    1 week ago

    Haverhill, Massachusetts, United States Burlington Full time

    At Burlington, we're looking for a talented Retail Sales Associate to join our team at our Haverhill location. As a key ambassador of the Burlington brand, you'll be responsible for delivering world-class customer service and maintaining a neat and organized sales floor.Responsibilities:Assist customers in locating merchandise and provide exceptional...

  • Customer Service Ambassador

    2 weeks ago

    Haverhill, Massachusetts, United States Preferred Home Services, LLC Full time

    Job Title:C customer service representative position available at Preferred Home Services, LLC.About the Job:We are seeking a highly skilled and motivated individual to join our team as a customer service representative. The ideal candidate will be extremely comfortable receiving inbound calls and making outbound calls, possess a strong work ethic, be open...

  • Customer Service Representative

    1 week ago

    Haverhill, Massachusetts, United States Sam's Club Full time

    About the RoleAs a Customer Service Representative at Sam's Club, you will play a crucial part in delivering an exceptional shopping experience for our members. Your primary responsibility will be to provide top-notch customer service, ensuring every interaction with our members is positive and memorable.Job DescriptionEnsuring club pick-up orders are...

  • Customer Service Manager

    1 week ago

    Haverhill, Massachusetts, United States Food Lion Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our retail operations.Key Responsibilities:Provide fast,...

  • Customer Service Specialist

    1 week ago

    Haverhill, Massachusetts, United States Sam's Club Full time

    Sam's Club is seeking a Customer Service Specialist to join our team. This role involves maintaining a clean, neat, and member-ready area, providing exceptional customer service to members across the club as needed.You will be required to stand for long periods of time while assisting members quickly and accurately, problem solve obstacles head-on to...