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Body Care Manager

1 month ago

Heber City, United States Natural Grocers Full time

The Job in a Nutshell: The Body Care Manager is responsible for the successful operation and profitability of the Body Care department as well as training, directing, and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis. Applications are accepted by the date below, which may be updated if the hiring timeline is extended. Responsibilities: Providing World Class Customer Service as a number one priority. Exemplifying integrity, responsibility, and excellence and adhering to all policies. Creating an inviting, full and shoppable department. Ordering for the body care department and maintaining accurate inventory levels. Managing margin and overall department profitability including minimizing shrink and maximizing effective purchasing. Ensuring all in-stock products/conditions meet company standards. Offering and following up on special orders. Merchandising shelves, endcaps, and dynamic displays. Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock. Training and monitoring department personnel including assigning and following up on tasks. Working with other department managers to cross-train staff to accomplish all needed tasks. Conducting active and passive demos. Assisting in interviewing and hiring for department needs. Working with the store manager to address performance and/or disciplinary issues within the department. Opening and closing the store, including DSR and the closing cash process. Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks. Maintaining the safety and security of customers and employees. Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse. Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support. Continually increasing product knowledge. Using SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed. Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings. Although this is a general outline of job responsibilities all employees are expected to be hands-on and do whatever it takes to get the job done and make the company thrive. Qualifications: High school diploma or GED preferred 1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus. 1-2 years of experience supervising others preferred. Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable. Ability to manage changing priorities and to stay focused on the task at hand. Sense of urgency in the completion of tasks. Excellent customer service skills. Highly organized with great attention to detail. Ability to take direction and follow through. Must be cashier trained and able to count currency. Proficient in MS Word, Excel, and Outlook.

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