Lead Retail Associate, Retail Associate

4 weeks ago

Chicago, United States Asurion Full time

****

**Lead Retail Associate, Retail Associate**

**Job Description**

Lead Retail Associate, Electronics Repair

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

**What you will be doing:**

The Lead Tech supports the Store Lead by overseeing inventory, conducting buybacks/RMAs, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions.

**Essential Duties and Responsibilities:**

* Accountable for all repairs done in house

* Accountable for managing back of house and supervising other staff techs

* Accountable for maintaining SLAs on TAT for repairs

* Accountable for ramping new Techs to proficiency

* Ability to perform repairs on all devices

* Accountable for ensuring parts are available (ordering, receiving all POs and items)

* Account for repair bounce

* Can fill in for the Store Lead if the store Lead is away

* Perform routine inventory counts- reconciliation for all shrink and discrepancies to the store lead

* Bring experience to consistently support sales of the Connected Home product and Serve, Solve, and Sell on every customer interaction

* Ensures back of house understands the details of the Connected Home product, how to gain an understanding of the customers technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

* Perform and support the achievement of personal and team goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

* Ensures all new process tools and procedures are rolled out for back of the house

* Ensures all BOH trainings are completed by technicians

* Ability to coach employees on a day to day basis.

* Ensure all active WOs are addressed by the end of the day.

* Accountable for all Buybacks and RMAs

* Owns BOH cleanliness

* Ensures PPE supplies are ordered and utilized

* Ensures safety standards are in place and met

* Ability to coach and sell products and services, including the Connected Home product

**Heres what youll bring to the team:**

* Communication and Superior Customer Service

* Global & Cultural Awareness

* Relationship Management

* Sales Experience Preferred

* The Lead Tech will support the Store Lead in coaching and training the technician staff

* This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

* While performing the duties of this job, the employee is regularly required to communicate with customers and navigate throughout the store occasionally listing large items up to 35 pounds

* This is a full-time position. Days and hours of work are Monday through Sunday, 8 a.m. to 10:00 p.m.

* No travel is expected for this position. On rare occasions, travel could occur for training purposes.

* 1 year or more of Retail supervisory experience or equivalent

* Inventory supervisory experience; inventory counts, live inventory management or equivalent

* Proficient in Microsoft Office with an emphasis on Excel

* Proficient in communicating effectively and professionally through email with clients and colleagues

* 6 months or more of smartphone repair experience or equivalent

* Outstanding customer service skills

* Excellent technical, problem solving, and analytical skills

* Exceptional organizational skills

* Strong written and oral communication skills

* Work well in a team environment

* Ability to work flexible hours, including weekends and holidays

* High school diploma or GED PREFERRED QUALIFICATIONS

**We take care of you (benefits/perks):**

* Competitive pay and benefits including health, dental, and vision

* Retirement savings plan

* Paid time off

* Continuing education support

* Ongoing training to grow your skills

**About ubreakifix**

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one. And most repairs can be completed while you wait From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info

  • Retail Associate

    1 week ago

    Chicago, United States Neptune Retail Solutions Full time

    DescriptionAre you an energetic self-starter? Are you interested in making your own schedule? Neptune Retail Solutions has immediate availability for a Part-time Retail Associate who will specialize in the installation and maintenance of the iconic Instant Coupon Machine, at-the-shelf advertisements, and shopping cart ads. This position offers: Flexible...

  • Retail Sales Associate

    4 weeks ago

    Chicago, United States Shinola- Retail Full time

    Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy-in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a...

  • Retail Sales Associate

    3 weeks ago

    Chicago, United States Shinola- Retail Full time

    Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy-in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a...

  • Retail Sales Associate

    4 weeks ago

    Chicago, United States Shinola- Retail Full time

    Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy-in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a...

  • Retail Associate

    3 weeks ago

    Chicago, United States Midtown Athletic Club Full time

    Midtown is searching for Retail Associates to assist our members and customers in our shops. The Position Our Retail Associates serve as consultants to members and guests. Whether looking for a last minute pair of yoga pants, a tennis racket or athletic shoes, our clientele enjoy knowledgeable and enthusiastic service. Retail Associates play an important...

  • Retail Associate

    4 weeks ago

    Chicago, United States Midtown Athletic Club Full time

    Midtown is searching for Retail Associates to assist our members and customers in our shops. The Position Our Retail Associates serve as consultants to members and guests. Whether looking for a last minute pair of yoga pants, a tennis racket or athletic shoes, our clientele enjoy knowledgeable and enthusiastic service. Retail Associates play an important...

  • Retail Associate

    4 weeks ago

    Chicago, United States Midtown Athletic Club Full time

    Midtown is searching for Retail Associates to assist our members and customers in our shops. The Position Our Retail Associates serve as consultants to members and guests. Whether looking for a last minute pair of yoga pants, a tennis racket or athletic shoes, our clientele enjoy knowledgeable and enthusiastic service. Retail Associates play an important...

  • Retail Associate

    4 weeks ago

    Chicago, United States Midtown Athletic Club Full time

    Midtown is searching for Retail Associates to assist our members and customers in our shops. The Position Our Retail Associates serve as consultants to members and guests. Whether looking for a last minute pair of yoga pants, a tennis racket or athletic shoes, our clientele enjoy knowledgeable and enthusiastic service. Retail Associates play an important...

  • Retail Merchandiser Trainer

    3 weeks ago

    Chicago, United States SAS Retail Services Full time

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while,...

  • Retail Store Associate

    3 weeks ago

    Chicago, United States Redbird Full time

    **Job Title: Retail Store Associate** **Company: Redbird** **Location: Chicago, IL** Are you passionate about retail and providing excellent customer service? Redbird, a leading retail company in Chicago, is seeking an enthusiastic and customer-focused Retail Store Associate to join our team. As a Retail Store Associate at Redbird, you will play a crucial...

  • Retail Sales Associate

    1 week ago

    Chicago, United States Bonobos Full time

    Overview: **About Bonobos** We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a...

  • Retail Sales Associate

    2 weeks ago

    Chicago, United States Bonobos Full time

    Overview: **About Bonobos** We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a...

  • Retail Associate>

    4 weeks ago

    Chicago, United States DDS DISCOUNTS Full time

    dd's Discounts - 11620 S Marshfield Avenue [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Retail Associate

    5 days ago

    Chicago, Illinois, United States DDS DISCOUNTS Full time

    dd's Discounts - 201 W.87th Street [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all Customers and...

  • Retail Ambassador

    3 weeks ago

    Chicago, United States Allbirds Retail Full time

    Chicago, IL | Retail Team | Reports to the Chicago Store Leader Who is Allbirds? At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our...

  • Cashier/retail Associate

    1 week ago

    Chicago, United States Redbird Full time

    **Job Title: Cashier/Retail Associate** **Company: Redbird** **Location: Chicago, IL** Are you enthusiastic about customer service and enjoy working in a retail environment? Redbird, a prominent retail store in Chicago, is seeking a dedicated Cashier/Retail Associate to join our team. As a Cashier/Retail Associate at Redbird, you will be an integral part...

  • Retail Associate

    4 weeks ago

    Chicago, United States The Cannabist Full time

    Position Overview: Under general supervision, Retail Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient's specific illness and medical condition. Status: Full time Major Areas of Responsibility...

  • Retail Sales Associate

    4 weeks ago

    Chicago, United States Cash America Full time

    Description Position at Cash America Pawn We are currently looking for the right Full-Time Retail Sales Associate to join our Team!Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS?Our Retail Sales Associate working hours provide a real work-life balance! Our store is open: 10AM - 6:30PM Monday thru Friday; 10AM -...

  • Retail Sales Associate

    4 weeks ago

    Chicago, United States Burlington Stores Full time

    New Store Opening in Chicago, IL in Spring 2024!If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy environment where associates work together...

  • Retail Sales Associate

    3 weeks ago

    Chicago, United States Burlington Stores Full time

    New Store Opening in Chicago, IL in Spring 2024!If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy environment where associates work together...