Systems Analyst

3 weeks ago

Decatur, United States Cynet Systems Full time
Job Description:
  • Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers.
  • Configure & support desktop applications & ensure configurations comply with IT policies.
  • Date backup & restore, hardware surplus.
  • Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, working internal helpdesk tickets submitted by staff members on a daily basis, communicating with staff, and completing helpdesk tickets in a timely manner.
  • Responsible for managing, troubleshooting, licensing, and updating hardware and software assets on local machines.
  • This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
  • Must have great customer service and problem-solving skills.
General Skills:
  • Working knowledge with active directory, DNS, and DHCP.
  • Experience with troubleshooting network connectivity issues in both LAN and WAN environments.
  • Experience imaging and deploying laptops.
  • Experience providing desktop/laptop computer hardware support.
  • Setup and install computers for New Hire On-Boarding's and Off-Boarding's.
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues.
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software.
  • Proficiency in Microsoft Office 365 (Enterprise) applications.
  • Expertise in Windows Server 2016 and above.
  • Working knowledge of VMware ESXi and vSphere, preferred.
  • Working knowledge with Palo Alto Firewalls, preferred.
  • Working knowledge with Mitel Telephony System, preferred.
  • Strong oral/written communication and listening skills.
  • Strong attention to detail.
  • Strong analytical and problem-solving skills.
  • Can work effectively with a team or independently.
  • Can work well under pressure with the ability to prioritize effectively.
  • Strong ethical orientation with the ability to maintain confidential information.
Qualifications:
  • Bachelor's degree in Computer Applications Computer Technology or related field.
  • Associate's degree in Computer Applications Computer Technology or related field and three years of related experience.

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