Front Desk Manager

1 month ago

Austin, United States El Cosmico Full time

** Front Desk Manager - Hotel Magdalena**

**Job Category****:** Rooms Salary **Requisition Number****:** FRONT01461 Showing 1 location **Job Details**

**Description**

About our Company:

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is home to a restaurant and poolside bar, and several other spaces for hosting events and hanging out. The hotel is located on Music Lane just off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.

We're looking for someone with:

High School diploma or general education degree (GED). College Degree preferred

Two (2) years related experience in hospitality or service industry

Ability to speak, read, write and understand the primary language(s) of the workplace

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Responsibilities:

Ensure all employees adhere to dress code policies for their scheduled shift

Maintain thorough understanding of the Property Management System

Promote and encourage guest name recognition

Maintain knowledge of all property services and amenities

Ensure all calls are answered in a courteous, professional and efficient manner

Ensure the accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

Effectively organize and book all group reservations and manage subsequent group contracts and associated billing

Ensure guests receive indulgent service through concierge services and flawless check-in and check-out procedures, etc.

Resolve customer complaints regarding Front Office operations as well as assist all departments with customer complaints regarding billing issues

Ensure immediate response is given to any and all guest comments and concerns and inform supervisor of concerns and assist in implementing corrective action

Assist GM in developing departmental objectives, budgets, and procedures

Demonstrate a working understanding of labor cost control through effective scheduling and proactive management, including minimizing departmental overtime

Ensure FD staff receive regular performance evaluations

Ensure staff has a complete understanding of their job requirements and training before holding them accountable for results

Assist in performing personnel actions such as hiring and firing staff and consulting with other managers as necessary

Maintain accuracy with all accounting and billing and end of month procedures

Process all Travel Agent commissions

Manage hotel donations

Act as the point of contact for guest complaints and concerns in the absence of the and General Manager

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Bunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Highly subsidized Medical, Dental and Vision insurance

Company paid Life Insurance and Long-Term Disability coverage

Short Term Disability coverage

Generous Paid Time off (Full Time)

Free stays at Bunkhouse hotels (Full Time)

401k with company matching

Employee Discounts

Bunkhouse Core Values:

BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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