Closing Shift Leader

4 weeks ago

Hutchinson, United States Dunkin' Full time

We are looking for Closing Managers/Shift Leaders to join our Dunkin' team

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
Responsibilities:

Team Environment:
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
Operational Excellence:
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards


Competencies:

Great Focus:
•Understands and exceeds guest expectations, needs and requirements
•Displays a sense of urgency with guests
•Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
•Resolves guest concerns by following Brand recommended guest recovery process

Passion for:
•Sets and maintains high standards for self and others, acts as a role model
•Consistently meets or exceeds goals
•Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:
•Identifies and resolves issues and problems
•Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:
•Develops and maintains relationships with team members
•Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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