Warranty Service Manager

1 month ago

Plano, United States Highland Homes Full time

** Warranty Service Manager**

**Job Category****:** WARRANTY **Requisition Number****:** WARRA01581 Showing 1 location **Job Details**

**Description**

For over 30 years, one Company has represented quality & leadership - **Highland Homes** - where building careers goes hand in hand with excellence in new home construction. Highlands employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Companys overall success. **Employee Owned. Customer Focused.**

Highland Homes is currently accepting resumes for a Warranty Service Manager position. A High School Diploma is required, a Bachelor's degree in Construction Management or a related field is preferred. A minimum of 1 year Warranty Service experience is preferred. This position will assure the Company warranty program is successfully implemented in a timely manner and within budget. This position provides a high level of quality customer service to homeowners during the warranty phases. The selected candidate provides customer satisfaction that reflects the Companys core values and guiding principles.

**Job Duties and Responsibilities:**

* Be completely familiar with and able to explain the 1 year functional and 2 year mechanical warranty program, the homeowner maintenance recommendations and the 10 year structural warranty.

* Be familiar with the warranty budget and oversee that all work is completed within that budget. Hold subcontractors and vendors accountable for timely completion of their scope of work.

* Receive, review and be knowledgeable on all warranty requests for your area.

* Make contact with homeowner within 24 hours and schedule a walk through.

* Meet with the homeowner, review the list, and determine which items fall within the warranty, and set warranty expectations. Use the manual to help explain policy, procedure and responsibility for maintenance and warranty. Remind the homeowner that, although inconvenient, the home must be available during working hours to promptly complete the service.

* Coordinate and schedule warrantable repairs with homeowner and the appropriate trades and vendors.

* Confirm repairs for completion with scope of work.

* Assure that the work is completed in a timely manner. Most lists should be completed within seven (7) days after receiving the request.

* Seek to obtain homeowner sign off of the service ticket acknowledging completion. Any disputed items shall be noted.

* Accurately document every issue and all activities in situations where there is a disputed item or disagreement.

* After a reasonable attempt at remedy, refer all problems with non-warrantable issues to the Project/Division or Area Manager.

* Proactively provide feedback to the Project/Division or area Manager concerning construction and warranty matters.

* Accurately complete all subcontractor invoices and submit to Project/Division and Area Manager for approval.

* Participate and add appropriate comment or feedback in the mandatory bi-monthly construction meetings.

* Assist Construction Managers as assigned by Project/Division or Area Manager.

* Other duties as assigned.

**Minimum Qualifications:**

* High School Diploma required.

* College Degree preferred.

* Prior Warranty Service experience preferred.

* Computer proficient in MS Office (Word, Excel, etc.)

* Effective communicator (oral and written) including desire to ask questions and learn from others.

* Strong organizational skills with keen ability to prioritize, multi-task and pay close attention to detail and accuracy.

* Prior Brix or BuildPro Software experience preferred.

* Strong customer service skills.

Highland offers a competitive benefit package, including excellent medical / dental / prescription benefits, Employee Stock Ownership Plan, 401(k), new home purchase discounts, & more all in a business casual atmosphere Join the company that recognizes & rewards the people who create their success. Highland Homes is an Equal Opportunity Employer.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Warranty/Lemon Law Paralegal Case Manager

    1 week ago

    Plano, United States Toyota Motor Corporation Full time

    Toyotas Legal Department (Toyota Legal One, or TL 1) is looking for a passionate and highly motivated Warranty/ Lemon Law (W/ LL) Paralegal Case Manager. The primary responsibility of this role is to independently manage and direct all aspects of a Case Manager, Paralegal, Manager, Warranty, Legal, Litigation, Manufacturing

  • Warranty/Lemon Law Paralegal Case Manager

    3 weeks ago

    Plano, United States Toyota Motor Corporation Full time

    Toyotas Legal Department (Toyota Legal One, or TL 1) is looking for a passionate and highly motivated Warranty/ Lemon Law (W/ LL) Paralegal Case Manager. The primary responsibility of this role is to independently manage and direct all aspects of a Case Manager, Paralegal, Manager, Warranty, Legal, Litigation, Manufacturing

  • Warranty Administrator

    2 weeks ago

    Plano, United States Asbury Automotive Full time

    About Asbury Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our...

  • Warranty/Lemon Law Paralegal Case Manager

    1 week ago

    Plano, United States Toyota Full time

    **Overview** **Who we are** Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking...

  • Warranty/Lemon Law Paralegal Case Manager

    3 weeks ago

    Plano, United States Toyota Full time

    **Overview** **Who we are** Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking...

  • Warranty/Lemon Law Paralegal Case Manager

    2 weeks ago

    Plano, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Warranty/Lemon Law Paralegal Case Manager

    1 week ago

    Plano, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Warranty/Lemon Law Paralegal Case Manager

    3 weeks ago

    Plano, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Warranty/Lemon Law Paralegal Case Manager

    1 week ago

    Plano, Texas, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Booker/Warranty Administrator

    2 weeks ago

    Plano, United States Sewell Corporation Full time

    Booker/Warranty Administrator About Sewell: Sewell Automotive Companies is a family-owned business founded in 1911. Our mission is to provide the best vehicle sales and service experience for our customers. We do this in a way that fosters the continuous improvement of our people and our company. We are a top-performing, thoroughly professional, and...

  • Managing Counsel

    3 weeks ago

    Plano, United States Toyota North America Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Sales and Service Writer

    2 weeks ago

    Plano, United States Sun Auto Tire & Service Full time

    OverviewIf you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Car Care. Join our team and help us drive customer satisfaction to new heights! Car Care has delivered fast and easy service for over 10 years. We proudly...

  • Sales and Service Writer

    1 week ago

    Plano, United States Sun Auto Tire & Service Full time

    OverviewIf you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position at Car Care. Join our team and help us drive customer satisfaction to new heights! Car Care has delivered fast and easy service for over 10 years. We proudly...

  • Assistant Manager: Automotive Repair

    4 days ago

    Plano, United States Sun Auto Tire & Service Full time

    Overview If you are a team player with a passion for the automotive industry, we want to hear from you. Join Driver's Edge and take the next step in your automotive career! Driver's Edge Auto Repair has delivered fast and easy service for over 10 years. We proudly serve the greater Dallas & Fort Worth areas and provide great service on an array of...

  • Automotive Service Advisor

    3 weeks ago

    Plano, United States EurAuto Shop Full time

    We are a family-owned business looking to hire an experienced service advisor/writer who has knowledge in automotive repair. Looking for someone with great people skills that can explain to customers what is going on with their vehicle and explain the repair process. Service Advisor Responsibilities - Directly works with customers in areas of sales,...

  • Auto Mechanic/Technician

    2 months ago

    Plano, United States Tidwell Auto Service Full time

    Company Description Tidwell Auto Service, located in Plano, TX, has been providing expert auto repair and maintenance since 1977. With a team of trained and certified technicians boasting over 100 years of combined experience, we specialize in honest and friendly service at a fair price. As a certified Napa Auto Center, all of our work comes with a...

  • Auto Mechanic/Technician

    2 months ago

    Plano, United States Tidwell Auto Service Full time

    Company Description Tidwell Auto Service, located in Plano, TX, has been providing expert auto repair and maintenance since 1977. With a team of trained and certified technicians boasting over 100 years of combined experience, we specialize in honest and friendly service at a fair price. As a certified Napa Auto Center, all of our work comes with a...

  • Dispatcher - Customer Service

    2 weeks ago

    Plano, United States Horizon Plumbing Ltd. Full time

    Job DescriptionJob DescriptionHorizon Services warranty department is looking for a seasoned dispatcher with reception experience in the Dallas/Fort Worth metroplex. We prefer candidates looking for full time employment. Any candidate with a good attitude and self motivation can have a major impact and will be strongly considered over others.Great pay rates,...

  • Dispatcher - Customer Service

    1 week ago

    Plano, United States Horizon Plumbing Ltd. Full time

    Job DescriptionJob DescriptionHorizon Services warranty department is looking for a seasoned dispatcher with reception experience in the Dallas/Fort Worth metroplex. We prefer candidates looking for full time employment. Any candidate with a good attitude and self motivation can have a major impact and will be strongly considered over others.Great pay rates,...

  • Assistant Service Manager

    3 weeks ago

    Plano, United States Asbury Automotive Full time

    About Asbury Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our...