Homeowners Asst Closer

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GENERAL FUNCTION:

Works under minimal supervision while preparing various legal agreements and system related tasks. Support staff for the Loss Mitigation Specialists, which involves document preparation, follow-up, legal research and direct interaction with attorneys and staff. Files worked could relate to early, mid or late stages (up to charge-off) of delinquency including loss mitigation, bankruptcy pre charge-off, and charge-off and recovery collections. The Closer must maintain departmental, investor and legal guidelines and is required to utilize multiple systems. Adherence to management approvals and department guidelines is required The Closer will also assist with workout negotiation and review as capacity and need dictate.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures data integrity is accurate by auditing remittances received from borrowers and attorneys while serving as a liaison with Consumer Loan Operations Department.
• Responsible for all Loss Mitigation legal agreements including but not limited to modification agreements, forbearance plans and short sale agreements.
• Review and negotiate workouts based on departmental policies.
• Apply knowledge of all default concepts and Loss Mitigation workout tools.
• Handles customer payments, instructions, and application of payments through Consumer Loan Operations.
• Completes audit checks of completed Loss Mitigation files.
• Creates and maintains reports, spreadsheets, records and logs and distributes them to management.
• Reviews Loss Mitigation workout accounts for loan modification changes. Coordinates corrections and adjustments through Consumer Loan Operations.
• Performs research on system issues and non-performing loan modifications. Completes corrections when necessary.
• Resolves complex problem requests received and researches with legal counsel when necessary.
• Communicates issues and compliance issues, as needed, to management team.
• Prioritizes activities to meet workload demands.
• Records all completed tasks via the collection system and Loss Mitigation Database.
• Successfully completes assigned projects using business-related applications such as CACS, Access and/or Excel.
• Perform other duties as assigned.
• Key component to the success of the Loss Mitigation department and monthly volume.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Minimum two years Consumer Lending or experience within the legal or collections field.
• Working knowledge of collection processes and procedures.
• Knowledge of Fair Debt Collections Practices Act.
• Proficiency in Microsoft Word, Access, PowerPoint and Excel.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong focus on time management and ability to handle multiple job functions.
• Strong knowledge of the personal computers and various software packages.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.