Senior Customer Service Specialist, Contact Center at Avenue North

4 weeks ago

Wilmington, United States Christiana Care Full time

ChristianaCare Contact Center at Avenue North is looking for a Senior Customer Service Specialist . The Contact Center at Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware. Located just north of the City of Wilmington and five minutes from I-95, Avenue North is situated in a premier location attracting various tenants ranging from cutting edge corporations to exquisite restaurateurs to young professionals and empty-nesters alike. Avenue North - Live Connected to Everything (avenuenorthde.com) Why ChristianaCare ? You will be responsible for handling a large volume of inbound and outbound calls. You will be responsible for administrative duties, as well. These tasks will include patient intake paperwork, scheduling appointments, sending, and receiving correspondence, data entry, and maintaining referral files. You will also be responsible for reviewing submitted documents to ensure the proper information is obtained for billing purposes. You will have frequent contact with physicians/office staff, patients/family, utilization management organizations, managed care organizations, 3rd party insurance companies, CCHS billing and admitting staff, and Imaging Services staff . You will obtain pre-authorizations and referrals for testing and medications, collaborating with physician offices. Maintain a solid understanding of insurance requirements and respond promptly to calls. Participate in quality checks and cross training, perform daily operational duties, and adhere to departmental safety rules. Report unsafe activities, conditions, hazards, and violations to appropriate personnel. Work Schedule: This is a full-time Monday to Friday position between 7am to 6pm. Hours are all encompassing, will not exceed 40 hours a week. Knowledge, Skill & Ability Requirements: Exceptional organizational skills. Knowledge of CPT and ICD-10 coding. Knowledge of computer equipment, capabilities, procedures, and requirements. Ability to enter, store, and retrieve patient data in computer. Ability to coordinate work schedule to achieve maximum productivity and efficiency. Ability to multi-task and prioritize work assignments. Ability to handle conflict and maintain composure in a highly stressful work environment. Ability to perform routine clinical tasks. Ability to maintain confidential information and materials. Ability to work within a team. Ability to act and function independently and make accurate decisions without direct supervision. Ability to establish and maintain superior quality customer service with patients, patient families, staff, visitors, insurance companies, physicians, physician office staff, and the public. Skill in providing exceptional customer service. Skill in oral and written communication. Compensation and Benefits: Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions. Generous paid time off with annual roll-over and opportunities to cash out. 12 weeks paid parental leave Tuition assistance Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through CareWork, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more Position Qualifications: High School Graduate or Equivalent Two years’ experience in a medical, financial, or marketing field, preferred. Directly related work experience may be substituted for educational requirements as determined by Contact Center Management. When we lead with love, excellence is inevitable. LI-HB1

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