Customer Service Representative

2 months ago

West Palm Beach, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment,

RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.
QUALIFICATIONS

To qualify for this position, applicants and those in the role must have:
  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service.We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:
  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Customer Service Representative

    3 weeks ago

    West Palm Beach, United States PrideStaff Full time

    Growing pest management company in Riviera Beach is seeking an additional customer service representative/scheduler to join their office staff. This is a full-time, temp-to-hire position, Monday to Friday, 8 a.m. to 4:30 p.m. Looking to hire immediat Customer Service Representative, Customer Service, Representative, Retail, Staffing, CSR

  • Customer Service Representative

    2 months ago

    West Palm Beach, United States PrideStaff Full time

    PrideStaff - 542967 [Customer Service Representative] As a Customer Service Representative at PrideStaff, you'll: Answer inbound calls from customers in a professional manner; Research information using multiple resources and route call to the appropriate resource; Provide customers with product and service information and resolve customer concerns and...

  • Customer Service Representative

    3 weeks ago

    West Palm Beach, United States Ultimate Staffing Full time

    Ultimate Staffing is currently partnered with one of the countries top Call Centers and we are currently looking to hire a full-time customer service rep who is a highly motivated individual to join our call center team in West Palm Beach, FL. Custo Customer Service, Customer Service Representative, Business Operations, Representative, Staffing, Retail

  • Customer Service Representative

    3 weeks ago

    West Palm Beach, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is currently partnered with one of the countries top Call Centers and we are currently looking to hire a full-time Customer Service Representative who is a highly reliable motivated individual to join our call center team in West Palm Beach, FL.Customer Service Representative Responsibilities:Handle inbound and...

  • Customer Service Representative

    4 weeks ago

    West Palm Beach, Florida, United States New Palm Innovations Full time

    New Palm Innovations is a telecommunication-based consulting sales and marketing firm. We help our clients maximize their profitability and increase their brand exposure through innovative revenue capabilities.We are seeking a self-starter Customer Service Representative to assist with our firm's strategic marketing and sales campaigns. Our ideal candidate...

  • Customer Service Representative

    1 month ago

    West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time

    Customer Service Representative - Job SummaryMercedes-Benz of Palm Beach is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our products to customers.ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    4 months ago

    West Palm Beach, United States U-Haul Full time

    Location: 9225 Hwy A1A Alt, Palm Beach Gardens, Florida 33403 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    West Palm Beach, Florida, United States General RV Full time

    Greeting and DirectingOur ideal candidate will be the first point of contact for customers and visitors, providing a warm welcome and professional guidance.Telecommunication SupportThey will handle incoming calls, respond to customer inquiries, and direct calls to relevant departments or staff members.Administrative DutiesOur team member will maintain...

  • Customer Service Representative

    1 week ago

    West Palm Beach, United States Sir Speedy Full time

    Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Mondays - Fridays (No Nights, No Weekends!) Company Overview: A locally owned and nationally recognized Printing, Signage and Marketing Services company in Downtown West Palm Beach is looking for an experienced...

  • Customer Service Representative

    6 months ago

    West Palm Beach, United States Sir Speedy Full time

    Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Mondays - Fridays (No Nights, No Weekends!) Company Overview: A locally owned and nationally recognized Printing, Signage and Marketing Services company in Downtown West Palm Beach is looking for an experienced...

  • Customer Service Representative

    1 month ago

    West Palm Beach, Florida, United States COGECO Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Breezeline. As the face of our company, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and promoting our services.Key ResponsibilitiesHandle customer complaints and concerns in a professional and...

  • Customer Service Representative

    3 months ago

    West Palm Beach, United States Sunburn Cannabis Full time

    Description Sunburn Cannabis is looking for dynamic employees to be a part of their Customer Service Team! Ideal candidates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. The right candidate should be well versed in Excel, Word and...

  • Customer Service Representative

    4 months ago

    West Palm Beach, United States Symbiotic Corp. Full time

    Job Description Thank you for considering a career opportunity with Symbiotic Services. We are a staffing firm dedicated to connecting talented individuals with exceptional companies. Currently, we are seeking Customer Service Representatives to be a part of the daily operations at one of our esteemed client sites. If you're someone who thrives on delivering...

  • Customer Service Representative

    6 months ago

    West Palm Beach, United States Signature Aviation Full time

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401 K match, paid time Customer Service, Customer Service Representative, Representative, CSR, Retail, Airline

  • Hulett Customer Service Representative

    6 months ago

    West Palm Beach, United States Bugs Byte Full time

    We Hire Vets!Customer Service Representatives - Job ExplanationWho we are ...Hulett Environmental Services is a family-owned and operated pest control company. For over 50 years, Hulett has been providing family, pet, and planet friendly pest control solutions to your neighbors across southeast Florida, as well as many businesses. To learn more, visit us at...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    West Palm Beach, United States Penske Truck Leasing Full time

    3788 interstate park rd riviera beach, FL, 33404 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Customer Service Representative

    3 weeks ago

    West Palm Beach, Florida, United States Sherwin-Williams Full time

    About the Role:As a Customer Service and Sales Associate at Sherwin-Williams, you will play a vital role in ensuring our customers receive exceptional service and find the perfect solutions for their needs. This position is perfect for someone who is passionate about delivering outstanding customer experiences and has a keen eye for detail.Key...

  • Customer Service Representative

    2 weeks ago

    West Palm Beach, FL, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...

  • Customer Service Representative

    1 month ago

    Palm Beach Gardens, Florida, United States Chris Bogue Insurance Agency, Inc. Full time

    Job OverviewChris Bogue Insurance Agency, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for developing leads, scheduling appointments, and providing exceptional customer service to our clients.Responsibilities...

  • Client Services Representative

    1 month ago

    West Palm Beach, United States Randstad Full time

    Randstad - [Customer Service Representative] As a Client Services Representative at Randstad, you'll: Communicate with clients to set up orders; Handle incoming phone calls from clients regarding orders & customer service issues; Make entries as appropriate in the internal database system; Place and submit orders in database...Hiring Immediately >>