Application Support Analyst ERP
3 weeks ago
Job Function: Application Support for Epicor ERP or other ERP Applications
Job Type: Full time direct hire, but contract to hire may be considered
Location: Hybrid St. Joseph, MI or Chicago, IL
Scope of Job
The Application Support Analyst will provide general application support (access, issues, and ad hoc requests) across several applications - including Epicor ERP, Salesforce, Qlik - as well as participate in business analysis and testing of active projects.
Primary Responsibilities
- Manage and respond to application support tickets.
- Monitor system processes and troubleshoot as necessary.
- Document and test business requirements for application changes .
- Ensure compliance with IT Standard Operating Procedures
- 1-3 years of ERP application support experience (Epicor ERP preferred, but other ERP systems in a manufacturing/distribution environment will be considered)
- Excellent troubleshooting skills
- Basic SQL query and data analysis skills
- Understanding of Business Process flow and design creation
- Strong analytical and interpersonal skills, and an ability to communicate clearly and concisely with management and end user community with a customer service focus.
- Ability to multi-task and prioritize workload.
- Some understanding of manufacturing and warehouse distribution principles preferred.
- Bachelor's degree in Information Systems, Computer Science , Operations Management, Supply Chain/Logistics, Manufacturing Sciences or comparable certifications and/or work experience
- SAP Business One Professional: Best for sustainable-minded small manufacturers
- SYSPRO: Best scalable manufacturing ERP for growing businesses
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