Customer Service Representative

3 weeks ago

Madison, United States American Family Connect Property and Casualty Insurance Company, Inc. Full time

In this experienced level role, you will serve as the first point of contact for Homesite-CONNECT customers (advisors, clients, and relationship partners) for service issues, requests, policies, procedures, and account information. You will communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. You will report to a manager, and provide exceptional customer service, work to resolve conflicts while being results driven and having a growth mindset.

Job Description
Pay Range: $23.00 / hour - $30.76 / hour
Starting Compensation: $23.00 / hour
Compensation may vary based on your geographic work location.
Relocation Support Offered for Eligible Candidates

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Our office locations are Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.

Shifts will cover a portion of our hours of operation from 8am ET - 11pm ET.
Set daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hours.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:
$23.00 - $30.76

Pay Rate Type:
Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.

You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.

You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.

You will refer more complex issues to appropriate service partners.

Specialized Knowledge & Skills Requirements

Demonstrate experience providing customer-focused solutions or support.

Demonstrated written and spoken communication skills.

Demonstrated ability managing multiple priorities in a fast-paced environment.

You will troubleshoot and resolve issues.

Licensing

Employees are expected to pass their state's Property & Casualty Insurance license exam within 12 months. Training, expenses, and administrative support will be provided.

Travel Requirements

  • Up to 10%.


#LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-SK1

  • customer Service Representatives

    4 months ago

    Madison, United States Kelly Services, Inc. Full time

    Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and dis Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    3 weeks ago

    Madison, United States Zing Recruiting Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeZing Recruiting, in partnership with a company’s department of employee trust funds in the Madison, WI area, is seeking a Customer Service Representative to join their team! This is a great team and organization with opportunities for growth! The Customer Service Representative can be a fully...

  • Customer Service Representative

    4 weeks ago

    Madison, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0252 located at 2925 E Washington Madison, WI 53704. The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player...

  • Customer Service Representative

    4 days ago

    Madison, United States Wolters Kluwer N.V. Full time

    Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with c Customer Service, Customer Service Representative, Representative, Diversity, Business, Technology, Retail,...

  • Customer Service Representative

    4 weeks ago

    Madison, United States LendNation Full time

    Description LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0252 located at 2925 E Washington Madison, WI 53704. The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a...

  • Customer Service Representative

    2 weeks ago

    Madison, United States Zing Recruiting Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeZing Recruiting, in partnership with a company’s department of employee trust funds in the Madison, WI area, is seeking a Customer Service Representative to join their team! This is a great team and organization with opportunities for growth! Customer Service Representative Job Summary: Research,...

  • Customer Service Representative

    2 weeks ago

    Madison, United States TEKsystems Careers Full time

    *Description:* We are currently seeking a Customer Tech Support Representative for a position in Madison, WI. The main responsibility of the Customer Tech Support Representative will be to provide assistance to customers who are experiencing issues with surgical loupes over the phone. This will help to minimize the need for sales representatives to travel to...

  • Customer Service Representative

    4 weeks ago

    Madison, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 2707201, Madison AL (Posted 2 Days Ago, Job Requisition ID: R446309) Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your...

  • Health Care Customer Service Representative

    1 week ago

    Madison, United States State Collection Service Inc Full time

    Job DescriptionJob DescriptionDescription:The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and...

  • Customer Service Representative

    2 weeks ago

    Madison, United States TEKsystems Careers Full time

    *Description:* We are currently seeking a Customer Tech Support Representative for a position in Madison, WI. The main responsibility of the Customer Tech Support Representative will be to provide assistance to customers who are experiencing issues with surgical loupes over the phone. This will help to minimize the need for sales representatives to travel to...

  • Customer Service Representative

    3 weeks ago

    Madison, United States RemX Specialty Staffing Full time

    Description Now hiring for a contract to hire Customer Service Representative! Candidates must reside locally for this fully on-site role in Madison, WI. Hours: Monday through Friday 8:30-5:00. Pay: $18 hourly Help People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in customer service? How about getting in the...

  • Customer Service Representative

    4 weeks ago

    Madison, United States Caliber Collision Repair Services Full time

    Service Center. Madison. WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Begin accruing day 1 Career growth op Customer Service Representative, Customer Service, Representative, Retail, Repair

  • Customer Service Representative

    2 weeks ago

    Madison, United States TEKsystems Full time

    Description: We are currently seeking a Customer Tech Support Representative for a position in Madison, WI. The main responsibility of the Customer Tech Support Representative will be to provide assistance to customers who are experiencing issues with surgical loupes over the phone. This will help to minimize the need for sales representatives to travel to...

  • Customer Service Representative

    4 weeks ago

    Madison, United States U-Haul Full time

    Location: 22 Atlas Ct, Madison, Wisconsin 53714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States Capital Senior Living Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Capital Senior Living. As a key member of our community, you will provide exceptional customer service and care to our senior residents.About the RoleProvide exceptional customer service and care to our residentsBe a dependable and responsible member...

  • Customer Service Representative

    4 weeks ago

    Madison, United States CNG Holdings, Inc Full time

    Job Description General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service...

  • Customer Service Representative

    1 month ago

    Madison, United States RemX Full time

    Job DescriptionJob DescriptionNow hiring for a contract to hire Customer Service Representative!Candidates must reside locally for this fully on-site role in Madison, WI.Hours: Monday through Friday 8:30-5:00. Pay: $18 hourlyHelp People and Help Grow Your Career!Do you have the desire, personality, and people skills to work in customer service? How about...

  • Customer Service Representative

    2 days ago

    Madison, Alabama, United States Walmart Full time

    Job SummaryThis role focuses on providing exceptional customer service and ensuring a safe and secure shopping environment at Walmart Supercenter #2690. As a Customer Service Representative, you will be responsible for greeting and assisting customers, verifying purchases, and preventing loss at the store entrances.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States SSM Health Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at SSM Health. As a key member of our Call Center, you will be responsible for providing exceptional customer service and support to our patients and customers.Key ResponsibilitiesRespond to Inquiries: Answer incoming calls and respond to customer inquiries in a timely and...

  • Customer Service Representative

    4 weeks ago

    Madison, United States RevCycle Inc Full time

    Description Full Time Monday-Friday 8AM-5PM CST (9AM-6PM EST) with one day a week 8:30AM-5:30PM CST (9:30AM-6:30PM EST). _________________________________________________________________________ The Customer Service Representative will primarily manage inquiries and concerns related to billing and insurance with the goal of engaging in discussions on payment...